Lead digital marketing, social media, and operational strategies for a global clientele.Provide social media management, email marketing, and affiliate marketing services that increase brand visibility and engagement by up to 30%.Develop high-quality digital products, including ebooks and PLR content, driving consistent sales and engagement.Offer virtual assistance services, managing administrative tasks, CRM setups, and data entry, increasing clients' productivity by 20%.Oversee community moderation for gaming and brand communities, ensuring positive engagement and compliance with guidelines.

Customer resolution, escalations, technical support, troubleshooting for apps and website issues, project moderation, call handling, chat/email support, etc.

 Managed and supervised recruiting and training of new employees. Trained new hires on my approach to sales in the company and my sales techniques.  Supervised and lead the teams of new hires to ensure smooth transition from trainee to employee. Communicate with customers via telephone, email and live chat to market services offered by the contracted company/s. Accept payments to create customer accounts. Assure customers of the benefits of the service/s being marketed. Shadow (train) new staff on effectively using the company software ans Backoffice.  Train new hires on company policies “Do’s and Don’ts”. Completed QA Evaluations of new agents’ performance and provide coaching when necessary. Provide feedback to CEO on the progress of new hires and their progress during and after training.  Contact all numbers logged as a ‘Language Barrier’ (Spanish) call in the system and attempt to market these customers. Organize, create and manage all Social Media (i.e. Facebook and Twitter) pages. Create posts and campaigns to generate sales and attract visitors to the company’s live website. Create graphic images and designs for marketing campaigns for Social Media.  Write all social media page content. Create SMS Blasts (Campaigns) to drive customers to the phone lines for inbound sales. Handled Lead Generation, Customer Surveys, Appointment Setting, etc.

 Communicate with customers via telephone, email and live chat daily to resolve their issues. Accept customers’ deposits into their accounts. Process customer payouts via the available mediums. Explain betting/wagering rules for Sportsbook, Casino, Poker and Horse Racing. Solve challenging situations according to the company guidelines. Shadow (train) new staff on how to effectively use the company software and follow policies.  Train existing agents on Sales Culture and Customer Service. Securing the company and customers from financial fraud. (QA) Evaluate floor agents’ performance and train when necessary. Conduct quarterly and annual reviews for general agents. Oversea that agent’s daily tasks are completed and quotas are met accordingly. Ensure daily reports of the Center’s occupancy levels are recorded and forwarded to Managers. Handled escalated customer calls and find mutual solutions.

 Accept over 150 calls per day to solve their queries and complains effectively. Leave notes in each account with details of each interaction. Making deposit to customer’s account’s with their credit cards. Providing the company with security against fraudulent activities.