With over six years of experience in customer service, I am passionate about providing exceptional support and solutions to clients in various industries. I have a background in business administration and management, and a skill set that includes customer service operations, customer service management, and customer support. I currently work as a Customer Service representative at MedPro Group, a leading provider of medical malpractice insurance in the US.In my current role, I handle inbound and outbound calls, emails, and chats from existing and potential customers, answering their inquiries, resolving their issues, and offering them tailored products and services. I collaborate with my team and other departments to deliver high-quality customer service and satisfaction, and to identify areas for improvement and innovation. I leverage my previous experience as an Options Counselor and an Information and Referral Counselor at Aging & In-Home Services, where I helped seniors and disabled individuals access and maintain home and community-based services. I have developed a strong understanding of the needs and challenges of this population, and I am able to communicate effectively and empathetically with them. I am proud to be part of an organization that values diversity, inclusion, and social responsibility, and that strives to make a positive difference in the lives of its customers and employees.