Khalia Wright Email & Phone Number

Davenport, IA, US

United States

Answered inbound calls from customers, brokers, insurance agents.Assist insurance agents, underwriters, and brokers to access a quote management system to produce and execute new business quotes or renewal quotes for umbrella insurance policies.Document and manually maintain all calls with times, transfers, voicemail on an excel spreadsheetsAssist insured.

Iowa City, Iowa Area

http://bitly.com/1uNQWPZ

United States

Answered inbound calls from customers, brokers, insurance agents.Assist insurance agents, underwriters, and brokers to access a quote management system to produce and execute new business quotes or renewal quotes for umbrella insurance policies.Document and manually maintain all calls with times, transfers, voicemail on an excel spreadsheetsAssist insured.

Coralville, Iowa, United States

Work to improve, enrich and respect the lives of individuals with developmental, physical, and mental disabilitiesImplement behavioral management care plansMaintain accurate case management reports and programsDevelop and implement plans for individuals to achieve greater independence, their daily goals, and community integrationSupervise individuals with.

Iowa City, Iowa Area

Paid monthly vendor invoicesEnsured monies are paid to vendors accurately and timelyMonitored payments to ensure monies applied correctlyReconciliation of monthly chargesResearched expired client codes or billing issues with Mercer EH&B colleaguesVerified client codes are current Provided Data Entry and AnalysisOffered Implementation and Renewal support

Coralville, IA

Maintained a current understanding of the DMCS Operations processing procedures to respond to various consumer inquiries.Utilized databases and written materials to look up and provide information to consumer inquiries.Responded to consumer inquiries within the set departmental staffing and time parameters.Maintained appropriate documentation of consumer.

North Liberty, IA

Prepare and manage correspondence, reports and documentsImplement and maintain office systemsMaintain schedules and calendarsArrange and confirm appointmentsHandle incoming mail and other materialSet up and maintain filing systemsCollate informationOperate office equipmentCommunicate verbally and in writing to answer inquiries and provide.

Provided excellent customer service and the confidence to close the saleProvided outstanding communication skillsManaged customer accounts and paymentMaintained customer satisfaction and account management

Handled inbound/outbound calls to resolve debtMaintained more than 250 delinquent client accountsArranged payments over the phone via credit cardAssisted clients with account management

Completed up to 200 daily outgoing phone calls, both domestic and international, conducting surveys for The Centers for Disease Control and Prevention.Compiled all survey information, entering data both in Excel and the database.Contacted resident physicians to verify the validity of collected data regarding immunizations.

Assisted numerous patients in both a supportive living facility and a nursing home.Provided support to elderly residents, assisting with personal hygiene and meals.Distributed medication and escorted patients to off-site doctor's appointments.Thoroughly cleaned and sanitized patients' rooms.

Business Administration/Human Resources

Activities and Societies: Management ClubI currently have 37.50 credit hours earned toward my AABA degree, and a 3.2 GPA

Education record

Intensive training and instruction on job readiness techniques and enhancing life skills.

Certificate, Certified Nurses Assistant

Activities and Societies: CPR CertificationI attended from 4/2003-7/2003 and Graduated 7/2003

General Studies

Business Administration

Diploma, General Ed.

Activities and Societies: Cheerleading, Student Council, Yearbook Committee, Glee Club, Thespian ClubFashion Design Major