- Verified insurance eligibility via phone and email correspondence, facilitating and expediting mental healthcare access for over 10,000 patients nationwide - Consistently achieved team insurance verification goals - Trouble-shot customer issues and complaints in a timely manner - Ensured high quality communication and problem solving - Provided timely feedback to streamline the insurance verification process, ensuring operational efficiency

- Crafted television ads for award-winning shows on TruTv, ABC, TBS and Bravo for Known (a media, creative and strategy agency)- Produced sold-out stand-up comedy shows that got national press coverage in the New York Times and New York Post- Meticulously negotiated fees and contracts with venues, vendors, and comedians, meeting budget targets- Leveraged promotional and marketing strategies, to generate buzz and sell out shows- Took on the role of stage manager and production manager, orchestrating the lineup and serving as the primary point of contact, troubleshooting any issues that arose- Named one of TBS’ Comics To Watch (2017)- Stand-up television debut on CONAN (2017

- Created over 100 unique customer response macros, which streamlined interactions across all customer service channels- Marshaled customer service team to provide comprehensive feedback to clients, earning the company a 4.5-Star Google Review Rating- Recruited dozens of Instagram Brand Ambassadors, who significantly increased brand awareness- Supported the launch of the corporate virtual coffee tasting service by seamlessly managing B2B relationships, while adding clients to the company portfolio

- Wrote dialogue for live broadcasts, ads and emails for the Out Of Tune live music trivia app that was used by 200,000 fans daily - Recruited, interviewed, and hired two additional writers who contributed content for broadcast, push notifications and marketing materials - Recruited breakout star host Ian Lara (HBO, Comedy Central)- Recruited, interviewed and hired additional writing staff- Created scripts that generated national coverage in publications such as Cosmopolitan and Rolling Stone- Directed weekly live broadcasts that were viewed by 200,000 fans daily

- Consistently delivered outstanding customer service to a diverse clientele of over 200 pet sitting clients, fostering strong relationships and garnering positive feedback that contributed to the company maintaining a prestigious 5-Star Yelp rating for nine consecutive years- Took charge of recruitment, interviewing, and training processes, successfully building and mentoring a skilled team of ten pet sitters. Through their development and dedication, we collectively achieved a remarkable 40% increase in company revenue, demonstrating my ability to not only provide exceptional service but also to strategically contribute to the growth and success of the business.

- Scheduled, supervised and motivated an award-winning team of 25 brand ambassadors and 50 promotional models- Executed successful trade calls, raising local vendor sales by 8%- Recruited and onboarded brand ambassadors