Khalid Abdikarim Email & Phone Number

Toronto, Ontario, Canada

Help Desk Support: Delivered advanced support for complex technical issues, leading to faster resolution times and higher user satisfaction.Incident Management: Utilized ticketing systems to efficiently track, prioritize, and resolve user issues, maintaining an average resolution time of under 24 hours.User Training: Developed and conducted training sessions on new systems and technologies, enhancing user proficiency and reducing support requests.Performance Monitoring: Conducted regular system audits and performance monitoring to preemptively address potential issues before they affected users.Documentation: Created and maintained detailed documentation for troubleshooting and system configurations, facilitating quicker issue resolution.Service Improvement: Implemented and refined IT support processes, contributing to a 25% increase in overall support efficiency and user satisfaction.User Feedback: Analyzed user feedback to identify improvement areas, leading to enhanced support practices and reduced recurring issues.

Toronto, Ontario, Canada

Technical Support: Provided top-notch support for various operating systems and applications, achieving an 89% customer satisfaction rate.Issue Resolution: Diagnosed and resolved hardware and software issues, performing necessary repairs and upgrades.Customer Interaction: Engaged with customers to understand technical problems, delivering clear solutions and explanations.System Integration: Installed and configured operating systems, software, and hardware, ensuring optimal performance and user satisfaction.Process Improvement: Contributed to developing a knowledge base and enhancing documentation processes, streamlining support operations.Remote Support: Offered remote assistance, resolving technical issues efficiently and minimizing the need for on-site visits.Inventory Management: Managed IT equipment and parts inventory, ensuring timely availability of resources for repairs and upgrades.

Edmonton, Alberta, Canada

-Completed general electrical engineering projects for residential clients across the Edmonton community-Completed preventative maintenance and testing of electrical systems, including power distribution equipment;maintained detailed maintenance records for internal company use-Tested electrical and equipment and parts for continuity, current, voltage, and resistance-Installed, repaired, and replaced various electrical equipment as needed, including: electrical wiring, receptacles,switch boxes, conduits, feeders, fibre-optic, and line assemblies, lighting, and alternative electrical parts-Successfully diagnosed various residential electrical failure issues, advised clients on required fixes, and ordered replacement components to begin repair process

Saskatoon, Saskatchewan, Canada

-Successfully built and completed the wiring of industrial panels for large commercial and government clients-Interpreted company internal blueprints, schematics, and diagrams in order to build and wire industrial panels-Exceeded expectations in learning about company designs, installations, and code requirements; providedconsultative support to commercial and government clients with respect to product questions and concerns-Effectively oversaw the delivery and installation of industrial panels to commercial and government client sites-Conducted trouble shooting for faulty industrial panels, diagnosed underlying issues, and implemented repairs

Cybersecurity, Cyber/Computer Forensics And Counterterrorism, 95

Bachelor Of Business Administration - Bba, Business Administration And Management, General