Hi there! I’m Khalid Abdikarim, an IT pro with over 5 years of experience in system administration and IT support, with a big focus on cybersecurity and solving tech problems. I’m all about keeping systems running smoothly and securely, whether that’s by managing complex infrastructures, boosting performance, or rolling out security measures that protect important assets.After earning my degree in Business Administration from York University, I transitioned back into the electrical field to continue building on my technical skills and hands-on experience. Working as an electrician allowed me to deepen my understanding of systems from a practical, on-the-ground perspective. This hands-on experience has been invaluable in my current IT and cybersecurity roles, giving me a unique edge in problem-solving and system optimization.Currently, I’m a Senior System Administrator at ProntoShop, where I dive into everything from advanced help desk support to managing security incidents and conducting deep threat analyses. I love getting hands-on with optimizing networks, deploying the latest security tech, and leading teams to push through strategic IT upgrades.Before that, I was at Maanta Computers, providing top-tier technical support and solving hardware and software issues, all while finding ways to make our processes better and faster. I’m big on user satisfaction, clear communication, and making sure everyone gets the help they need, fast.I’m certified with CompTIA Security+ and always on the hunt to learn more about the latest in cybersecurity. My goal? To help organizations stay resilient and at the top of their game by turning complex tech into simple, actionable strategies.Specialties:IT Help Desk SupportSystem AdministrationCybersecurity & Threat AnalysisIncident ManagementNetwork OptimizationUser Training & DocumentationTechnical Support & Customer ServiceLet’s connect if you want to chat about how I can bring my skills to your team or if you have opportunities in IT and cybersecurity. Looking forward to connecting!