Technical Support - Field Service Engineer
Current- Collaborating with sales teams to offer technical insights during the pre-sales process.- Providing post-sales support by troubleshooting and resolving technical issues, ensuring smooth installations, and maintaining optimal system performance.- Working closely with service teams to offer technical guidance on maintenance, repair, and system upgrades, ensuring efficient and timely resolution of issues.- Acting as a primary point of contact for customers, addressing their technical concerns, answering product-related questions, and offering solutions to enhance their experience.- Preparing detailed reports and documentation to support both sales and service functions, while recommending improvements to meet technical and operational requirements.
