Khalid Abdu Email & Phone Number

Yellowknife, Northwest Territories, Canada

The Senior Network Infrastructure Analyst is primarily responsible for installing, supporting, and managing technically Digital Communications Network (DCN) to ensure a robust, reliable and secure infrastructure is available to facilitate high speed data/voice communication networks used throughout the Northwest Territories by GNWT departments, boards, agencies, and schools. Services are provided in accordance with a framework of operating procedures and guidelines established within the TSC, and with standards developed by the Office of the Chief Information Officer or by a GNWT Standards Committee.-Performance network planning, designing, installing, configuring , and maintaining all the GNWT network infrastructure across 32 communities.

Yellowknife, Northwest Territories, Canada

•Work as Manager Config DSL/FTTH/BNG infrastructure. •Work on projects with project managers and access group to implement and support DSLAM projects. Design, configure, implement FTTH, and BNG for Broadband Internet.•Plan, budge and cost of projects for FTTN and BNG infrastructure. Monthly forecasting and ensuring projects completed within timeline and budget.•Active participation in tactical and strategic planning on company BNG and FTTH business goals. •Proactively supporting the management of operational problems through solution, thus ensuring optimum utilization performance of assets. •Follow Change Management processes and procedure to implement / execute changes. •Provide leadership in the third tier of troubleshooting for technical problems.

Yellowknife, Northwest Territories, Canada

•Responsible for designing, configuring and maintaining Juniper MX series, SRX240, Extreme Networks, Avaya VSP series, ERS series, DNS, VPN, Firewall Checkpoint, Palo Alto and Cisco Meraki.•Design, deploy and maintenance of Meraki wireless devices in all the schools across all the 32 communities in Northwest Territories and the New Stanton Hospital in Yellowknife.•Plan & implement complex network infrastructure deployment testing & production rollout process for data center operations. •Design, test, implement and support LAN, MAN, WAN & Internet hardware and software.•Deliver executive and front-line staff level communications.

Yellowknife, Northwest Territories, Canada

•Work with internal groups, and external vendors /service providers, to troubleshoot network issues.•Monitor and initiate augmentations of links, ports, DHCP IP addresses. •Provide level 2 support including diagnosis, repair, setup and configuration.•Monitor and analyze Digital Communication Network (DCN) traffic patterns and usage. •Follow ITIL processes – Incident Management, Change Management, and Configuration Management

Yellowknife, Northwest Territories, Canada

•Responsible for configuration and maintenance Juniper MX series, QFX 5100, Cisco`s 3700, 6500, ASR9K,1K, ME-3400, ME-3600, Nexus 7K, 5K, Hatteras 4000 in core/distribution and edge roles.•Performed design/add/move/change for Northwestel’s Cable (Cisco CMTS UBR 10K, 7K), DSL technologies, ICN (Internal Corporate Network) Network and IP core networks.•Focused on provisioning layer 3/2 (OSPF, BGP, EIGRP, MPLS, EMAN, EWAN) Multicasting, VLANs, L2Circuits, L2VPNs, Routing Policies, IP SLAs, Traffic Engineering in IP Core. •Developed standard procedures for the operations and maintenance of IP services •Followed up with customers on service requests and provided action plans/resolution dates.•Lead tech talk sessions for the Field techs and Core IP group.•Work with internal groups, Cisco TAC, Nortel, Tellabs 1000(UMC1000) and other vendors to troubleshoot network issues.•Follow Change management, incident management processes.

Yellowknife, Northwest Territories, Canada

•Maintained and remotely administered Business System (Key). •Resolved Layer 1 and Layer 2 requests: patching user’s desk to access switches and configuring. switches duplex, speed and VLAN and experienced in crimping CAT-5 cross cable, and straight cable.•Configure, deploy and maintain Mitel 200 / 3300, Nortel BCM 50 / 400.

Yellowknife, Northwest Territories, Canada

•Tested and analyzed all A/S DSL trouble and provide technical support for internal/external customers. •Programmed all company switches i.e. MDXI, Redcoms, DMS10/100, GDT5, SL1-Octel.•Received/Reviewed various trouble reports for testing and analyzing.•Maintained accurate records of all pertinent Customer record information.

Diploma, Biomedical Engineering Technology Diploma

Diploma, Telecommunications Engineering Technology