 Collaborated closely with customers and employees to troubleshoot computer hardware and software issues ensuring prompt resolution and minimizing downtime. Actively updated and managed software systems ensuring they were up to date and functioning optimally. Supported institution networks optimizing performance to provide a seamless interaction between employees and customers and enhancing overall productivity. Developed and implemented training programs for staff and students… Show more  Collaborated closely with customers and employees to troubleshoot computer hardware and software issues ensuring prompt resolution and minimizing downtime. Actively updated and managed software systems ensuring they were up to date and functioning optimally. Supported institution networks optimizing performance to provide a seamless interaction between employees and customers and enhancing overall productivity. Developed and implemented training programs for staff and students enhancing their computer literacy skills and promoting a technology-driven learning environment. Managed financial records and performed accounting tasks ensuring accuracy and compliance with regulatory requirements. Maintained clear and effective communication with stakeholders explaining technical concepts in a manner easily understood by non-technical individuals. Diligently proofread all documentation and reports ensuring they were error-free and conveyed the intended message accurately. Show less