• Data Governance.• Implements effectively policies and frameworks .• Maintains effective monitoring, periodic updates and communication of the existing and new regulations in relation to the policies and framework.• Establishes SLAs where required and leads the annual review of existing SLAs with Business Owners to ensure all are reviewed and updated in line with the governance process.• Monitors the performance of existing SLAs in line with governance framework of such arrangements.• Implements strategic projects related to Governance Department.• Builds and maintains strong relationship with internal stakeholders.• All audits findings are being reviewed.• Modify the branches policy, procedure, and transactions matrix.• Working with the Group H.O. Project.• Review the retail banking compliance reports.• Monitoring cash, closure, and non-financial reports of branches on a daily basis, along with all MIS reports(mainly accounts status reports and all other required reports)• checking the quality of all fax transaction for SARIE and SWIFT.• Monitor, report, and keep track of all systems, processes, and issues, gaps, and risks. adhere to along withmanagement and all related departments until concerns are addressed.• Quality control for branches activities.• Checking the branch managers' audit reports on a monthly basis.• Responsible for the platforms and any supporting system relating to the retail banking.• Responsible for the quickly resolving issues by monitoring and concluding all compliance and audit assessment.

• Managing SARIE (SARIE Manger).• Managing Local payments (SARIE) international payment (SWIFT) Investigation payments DDMS.• Supervising IG/Nostro Account• Coordinate with internal and external auditors on the audits and periodical examination of operations.• Ensure that all input data has been properly reviewed, approved, and confirmed to ensure data validity andavoid financial loss to the Bank.• Ensure the verification and approval of all outgoing payments and payment messages according to defined limitsand procedures.• Supervising and controlling all in and out payment settlements.• Managing vouchers payments (all financial activities).• Make an effort to settle all operations' accounts in all currencies and ensure that all accounts are clean at theend of each day.• Ensure the operations work under policies and procedures the regulations and laws issued by SAMA.• Raising the daily and monthly reports to Head of Operations• Responding all management Emails & Carrying out projects duties assigned by the management• Monthly report to Islamic Banking containing transactions executed every month.• Managing all treasury operations task monitoring FX, MM , Bonds ,FD, Islamic Deposits Murabaha Tawarruq,commodities.• Verifying Money Market and Fx Deals in CALYPSO Monitoring Front Office Reuter Conversations to takeimmediate actions Coordinating with Front office for Daily Saudi.• Access to the platform of the following commodity brokers such as DD&CO, Condor Falcon, Eager is required .• Monthly report to Islamic Banking containing transactions executed every month.

•Managed and mentored a team of 10 employees.•Complete monthly reports to be given to management.•Managing the Teller and Customer Service Representative from the ladies and men to ensure the delivery of quality service to customers.•Ensuring that the branch gets a good audit rating.•Assisted branch team and resolve any issues.•Handle customer queries, complaints and resolve.•Prepare and review Branch Certifications with Branch Manager.•Monitor daily operations to ensure a free flow process, and also supervise the execution of daily tasks.•Ensure that there are team members trained to cover all of the team functions and processes during planned or unplanned staff absence.•Work within the empowerment and authorization matrix.•Balance and maintain cash machines ATM and CDM on a monthly basis according to policy.•Maintains cash flow by monitoring branch balances and cash requirements to request or transfer to SAMA•Work as a team leader and perform all cash counter banking transactions to meet high service standards such as cash deposits, cash withdrawals, FX transactions, issuance of DDs and MCs etc.•Balance cash held at EOD.•Replenish and reconcile ATMs and CDMs•Custodian of safe custody items Vault cash, ATMs, CDMs and MC`s/ DD`s•Ensure safety and security of voucher bundles and all branch reports.•Open and close the bank system.

•Managed all banking operations and dealt with customer service issues. •Coordinated with other branch managers on some projects.• Performed internal audits to ensure efficient banking operations.• Ensured compliance with all applicable banking regulations.• Developed productive relationships within the local business community. • Evaluated new customer accounts.• balance cash flow and G\L accounts• Provide staff training and prepare employee evaluations.

Responsibilities:•Request the branch need in the new system.•Do the User Acceptance Test •Assisting in the post-implementation process in terms of training end-users of products orientation and system usage

Manage 3 subordinates, manage workflow of resolving complaints and requests from customers , manage relationship with other departments to resolve complaint issues, insure complaints are resolved within SLA parameters, manage resolving issues and obstacles in closing complaints.- Manage over 100 cases per day- Resolve over 70% of cases daily- Manage SAMA complaints and reply to them in a timely manner according to SLA- Contributed to fine tuning of e-channels usage of customers such as website, IVR, SMS banking, SADAD and ATM- Manage anti-fraud cases and complaints

• Teller are responsible for handling customer financial transactions like deposits,withdrawals, transfers, money orders, and checking. A bank teller's duties also include counting cash,• filing deposit slips and paperwork, managing ATM deposits, and balancing numbers at the end of the day.