Responsible to handle multiple Drive through branches. Following are main duties and responsibilities. Participate in Drive Sales and Target achieving programme. Coaching and mentoring team. First priority to improve Customer service and product quality. Speed of Service to drive more sales. Cleanliness and arrangements of Branches. Daily ordering, Inventory ( system & physical). Control on wastages. Training and development of Baristas. Solving Customer concerns as per SOP. Check all Baladiya issues. Logging and follow up for maintenance issue. Do daily visits in branches and follow checklist.Give daily and weekly task and follow up. Replying for corporate emails. Staff Scheduling.

Performed as Store manager, key responsibilities:Customer service, Product quality, SOP followed or no! need to check, Training and development of partners, Warehouse ordering, Inventory management, Time management, Staff Scheduling, Giving task to each shift, Ensure all food safety and hygiene protocols should be followed, Cleanliness and arrangements, Cash management, Banking, Make Various daily, weekly & monthly MS reports, filled Various charts. Participate and motivate partners regarding Rewards & Recognition program. Responsible for whole operations. Participation in drive Sales & Target achieving.

Working in Flexible shifts. Assigned baristas to their stations. Giving task and follow up. Give daily Target according to shifts. Monthly Inventory system & physical both. Maintain high level of Cleanliness in all premises. Ensure all food safety and Baladiya protocols should be followed. Focus on speed of Service. Taking feedback with customers and solve their concerns. Training and Coaching to Baristas. Participate in Rewards and recognition programme. Team building, always motivate and support to Team members. Co operation with Line managers for smooth operation. Cash management. Prepared DSR and several reports. Food management. Weekly Warehouse ordering.