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Khalid B is listed as Aspiring Software Testing Professional | 4.4 Years of Diverse Experience in Operations and Analysis | Recent Graduate in Software Development Engineering | Committed to Quality and Continuous Learning based in Bangalore Urban, Karnataka, India. AeroLeads shows a matched LinkedIn profile for Khalid B.
Khalid B previously worked as Senior Operations Executive at Aegis Customer Support Services Private Limited and Senior Technical Process Executive at Infosys Bpm. Khalid B holds Software Engineer In Test, Computer Software Engineering from Masai.
I have 4.4 years of diverse experience across various roles, showcasing my adaptability and commitment to growth. I started as a Associate Analyst, where I honed my analytical skills for 2.4 years, before moving into an Executive position for a year, further developing my operational expertise. Most recently, I served as a Senior Technical Process Executive for 5 months and transitioned into a Senior Operations Executive role for 7 months, focusing on optimizing processes and enhancing team performance. In addition to my practical experience, I completed a Software Development Engineer in Test course from Masai Bangalore, where I gained valuable technical skills. My journey reflects a strong blend of analytical, operational, and technical capabilities, positioning me well for future challenges in the tech and operations sectors.
A career timeline built from the work history available for this profile.
Bengaluru, Karnataka, India
• Demonstrated exceptional problem-solving skills by effectively troubleshooting technical issues and guiding customers through complex solutions via live chat.• Enhanced support quality by thoroughly understanding company products, leading to better identification and resolution of customer complaints.
Bengaluru, Karnataka, India
• Diagnosed and troubleshooted technical issues effectively, ensuring swift problem resolution, showcasing strong problem-solving skills. • Enhanced customer satisfaction by delivering first-level resolution, reducing response time and improving support efficiency.
![[24]7.Ai](https://cimg.aeroleads.com/ln/logos/bc/360383f9a2cd3d0e58a69435336deccb.jpg)
Bengaluru, Karnataka, India
• Responded to customer inquiries via live chat and email with a focus on professionalism.• Identified and analyzed customer issues, providing timely and effective solutions.• Escalated complex issues and coordinated with relevant teams for prompt resolution.• Conducted accurate data entry to maintain customer records and improve service delivery.
Bengaluru, Karnataka, India
• Performed preliminary and final billing checks before customer invoicing.• Analyzed customer invoice rejections and communicated corrections to the invoicing team.• Provided floor support by disseminating updates on SOP changes to the team.• Streamlined financial data operations, enhancing overall billing accuracy.
Innovative and technically proficient SDET/QA adept in automation and manual testing, skilled in identifying algorithmic and logic errors..
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Khalid B is listed as Aspiring Software Testing Professional | 4.4 Years of Diverse Experience in Operations and Analysis | Recent Graduate in Software Development Engineering | Committed to Quality and Continuous Learning.
Khalid B is based in Bangalore Urban, Karnataka, India.
Khalid B has worked for Aegis Customer Support Services Private Limited, Infosys Bpm, [24]7.Ai, and Wipro Limited.
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Khalid B holds Software Engineer In Test, Computer Software Engineering from Masai.
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