I have 4.4 years of diverse experience across various roles, showcasing my adaptability and commitment to growth. I started as a Associate Analyst, where I honed my analytical skills for 2.4 years, before moving into an Executive position for a year, further developing my operational expertise. Most recently, I served as a Senior Technical Process Executive for 5 months and transitioned into a Senior Operations Executive role for 7 months, focusing on optimizing processes and enhancing team performance. In addition to my practical experience, I completed a Software Development Engineer in Test course from Masai Bangalore, where I gained valuable technical skills. My journey reflects a strong blend of analytical, operational, and technical capabilities, positioning me well for future challenges in the tech and operations sectors.
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Senior Operations ExecutiveAegis Customer Support Services Private Limited Oct 2023 - May 2024Bengaluru, Karnataka, India• Demonstrated exceptional problem-solving skills by effectively troubleshooting technical issues and guiding customers through complex solutions via live chat.• Enhanced support quality by thoroughly understanding company products, leading to better identification and resolution of customer complaints. -
Senior Technical Process ExecutiveInfosys Bpm May 2023 - Oct 2023Bengaluru, Karnataka, India• Diagnosed and troubleshooted technical issues effectively, ensuring swift problem resolution, showcasing strong problem-solving skills. • Enhanced customer satisfaction by delivering first-level resolution, reducing response time and improving support efficiency. -
![[24]7.Ai](https://cimg.aeroleads.com/ln/logos/bc/360383f9a2cd3d0e58a69435336deccb.jpg)
Executive[24]7.Ai Mar 2021 - Mar 2022Bengaluru, Karnataka, India• Responded to customer inquiries via live chat and email with a focus on professionalism.• Identified and analyzed customer issues, providing timely and effective solutions.• Escalated complex issues and coordinated with relevant teams for prompt resolution.• Conducted accurate data entry to maintain customer records and improve service delivery. -
Senior Associate AnalystWipro Limited Oct 2018 - Feb 2021Bengaluru, Karnataka, India• Performed preliminary and final billing checks before customer invoicing.• Analyzed customer invoice rejections and communicated corrections to the invoicing team.• Provided floor support by disseminating updates on SOP changes to the team.• Streamlined financial data operations, enhancing overall billing accuracy.
Khalid B Education Details
Frequently Asked Questions about Khalid B
What is Khalid B's role at the current company?
Khalid B's current role is Aspiring Software Testing Professional | 4.4 Years of Diverse Experience in Operations and Analysis | Recent Graduate in Software Development Engineering | Committed to Quality and Continuous Learning.
What schools did Khalid B attend?
Khalid B attended Masai, Sri. Sai Sathyanarayana College, No.25, Rm Nagar Main Road, Doddabanaswadi, Bangalore -43.
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Khalid Rashid Baloch EMBA - Oil and Gas Mgmt.l PGD in Petroleum l B.Sc.
Sr. It Application SpecialistMumbai
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