Monitor and Manage switches, routers, firewalls and servers in network infrastructure. Creating/Managing Troubletickets for POS, SmartPOS and SoftPOS.Network Monitoring using SolarWinds, PRTG, Cacti and Whatsup Gold as monitoring tools.Incidents escalation to L2 and L3 teams for further action and resolution + Provide support to resolve critical incidents + Provide systems/devices availability.Monitoring the Infra for all company branches (KSA, Egypt and India) and M2M SIM Cards connectivity. Manage end user support and application related issues.Creating/Managing Incident tickets for NOC & Operation by using ITSM tool Jira.Applications performance monitoring F5 BIG-IP by evaluating application (response time and high SSL connections alert).Controlling, administration, fault management and performance management procedures.Overseeing security of all network systems.Monitoring, maintaining and Fixing network faults Active Directory, LAN, WLAN, WAN.Maximize network availability and performance through monitoring, trouble-shooting network problem outages and scheduling upgradesSecure network systems by establishing and enforcing policies, and defining and monitoring access.

Network and VSAT engineer at SNL who is responsible for managing the VSAT and network, troubleshooting issues that occur throughout our network operation's process and assisting the onsite team for VSAT system installations