• Provided comprehensive technical support and maintenance and assisted in staff training and mentoring initiatives to over 60+ end-users across the organization management and branches.• Reduced helpdesk tickets by over 80% with the implementation of a remote access system.• Collaborated with team to update and maintain windows & mac operating systems and installed and configured applications across the organization.• Microsoft 365 administrator.• Installing, Configuring, and Administrating Active Directory, DNS, and DHCP, SQL Servers.• Configuring and management all Servers, Backup Systems, Firewall, Cisco Router, Switch and Access Point, ERP system / Points of sale / Digital Menu Board / Attendance and departure / VoIP.• Design and implement network infrastructure.• Configuring Routing Protocols: RIP, RIPv2, EIGRP, OSPF, IS-IS and BGP.• Configuring Switching VLANs, Port Security.• Installing and configuring computer hardware operating systems and Business applications. • Provide end user IT support for All windows, MS Office, Office365 client and mobile. • Maintain domain and Create AD Users.• Managed VPN and Antivirus to ensure company data and network security.• Install and configure Printers, Copier Machine & Scanners.• Providing support, Responding in a timely manner to service issues and requests.• Arrange Required IT Assets for Company and Keep Record Managing IT assets in System.• Build New PC’s, Laptops for users and follow checklist as per company policy.• Install and manage IT Communication Cabinets, Switches, Routers, Servers, Crimping, Testing, Labeling Data points.• Installation & Management of CCTV Cameras with online Activation.• Visiting sites on a regular basis.• Providing technical support across the company (Onsite / over the phone / remote access).• Car GPS tracking System.• Responsible for managing (website and domain / googles maps / e-mails server).

• Provided comprehensive technical support and maintenance to over 600+ end-users across the Departments and sub-departments, resolving hardware, software, and network issues in a timely fashion• Troubleshot complex network and hardware issues, isolating the source of problems, and implementing the most cost-effective solutions.• Installing, Configuring, Administrating Active Directory, DNS, and DHCP Servers• Installing and configuring computer hardware operating systems and Business applications, backup Systems. • Provide end user IT support for All windows, MS Office clients and mobile. • Maintain domain and Create AD Users.• Managed Antivirus to ensure company data and network security.• Install and configure Printers, Copier Machine & Scanners.• Providing support, Responding in a timely manner to service issues and requests.• Build New PC’s, Laptops for users and follow checklist as per management policy.• Install and manage IT Communication Cabinets, Routers, Switches, Cisco Router, Switch, Access Point, Servers, Crimping, Testing, Labeling Data points.• Replacing IT equipment as necessary.• Responsible for building technical documentation, reports, guidelines, procedures.• Visiting sites on a regular basis.• Providing technical support across the MOE (Onsite / over the phone / remote access).• Polycom Video Conference Management.

• Provided comprehensive technical support and maintenance to over 200+ end-users across the Departments and sub-departments, resolving hardware, software, and network issues in a timely fashion• Troubleshot complex network and hardware issues, isolating the source of problems, and implementing the most cost-effective solutions• Offered comprehensive and detailed documentation of IT processes and procedures to better facilitate understanding and usage within the departments and sub-departments.• Installing, Configuring, Administrating Active Directory, DNS, and DHCP Servers• Installing and configuring computer hardware operating systems and Business applications, backup Systems. • Provide end user IT support for All windows, MS Office clients and mobile. • Maintain domain and Create AD Users.• Managed Antivirus to ensure company data and network security.• Install and configure Printers, Copier Machine & Scanners.• Providing support, Responding in a timely manner to service issues and requests.• Build New PC’s, Laptops for users and follow checklist as per management policy.• Install and manage IT Communication Cabinets, Routers, Switches, Cisco Router, Switch, Access Point, Servers, Crimping, Testing, Labeling Data points.• Replacing IT equipment as necessary.• Responsible for building technical documentation, reports, guidelines, procedures.• Visiting sites on a regular basis.• Providing technical support across the MOE (Onsite / over the phone / remote access).• Polycom Video Conference Management.

Ministry of Education (General Directorate ofEducation - Qurayyat) (Information Technology Management – Computer Maintenance andNetworking [CMN].

Sale, Purchase and maintenance of computers and printer, networks, and accessories.