 Leading Research Group: "Entrepreneurship & Small Business Development". Assessment of the capacity and current research practices prevalent at Palestinian Academic Institutions. Benchmarking and identifying the Gap. Suggesting remedies and implementing relevant interventions. Evaluating the progress and suggesting future interventions.

Teaching

The project aims at assessing the labor market needs relevant to managerial and administrative positions and developing the knowledge and skills of Business Administration Students to match those needs. It also aims at helping students to develop their entrepreneurial ideas and start their own projects at the IUG business and technology incubator. Responsibilities are: Leading Project Staff toward fulfilling the project's goal and objectives. Prepare TORs for Consultancies, guide consultants, monitor implementations, and assess outcomes. Managing the staffing process, leading interviews, and assessing applicants. Managing the relationship of the project's partners with the project steering committee. Oversee and develop financial and technical reports.

Organize and supervise corporate research activities at Islamic University of Gaza

 Assessment of current economic practices in key fields. Analysis of collected data and identification of leading sectors and associated economic clusters. Developing a value chain for leading and promising sectors. Suggesting a road-map for economic development at each city.

 Lead a team of experts in different fields; specifically: HR, Finance, and Customer Service. Assess prevalent practices available at CMWU. Analyze the Gap of practices at CMWU through meetings, document revisions, and workshops. Simplify, benchmark, and reengineer business processes in light of best practices. Develop administration and financial Manuals (Policies, Procedures and Operations).

 Provide technical inputs into the selection process of the project’s target group. Participate in designing and implementing the advertising campaigns and outreach activities, by designing targeted marketing tools based on an analysis of the target groups’ preferences and locations. Provide technical inputs into the implementation of the incubation program activities. Follow up the work progress with startups, and provide with business development advice Hold meetings with regional and international incubators to exchange the experience and transfer knowledge on best practices. Provide technical inputs into the implementation of the technical training program for ICT graduates. Provide technical inputs and guidance into the implementation of the Job Advisory Centre (JAC) activities, in addition to providing support for a smooth exit strategy to the JAC, based on relevant regional and international best practices. Prepare/revise ToRs for the selection of external consultants, trainers and programmers whenever needed. Ensure the delivery and quality of the expected outcomes from external consultants, trainers and programmers

 Organize & coordinate with local industries. Monitor progress of the field training process Assess and improve the efficiency and effectiveness of training processes.

 Provision of training courses in the fields of management and marketing for potential tenants and incubated companies Design and preparation of training material for the training program. Follow-up and evaluation of training and trainees. Providing consulting services in the field of business plans and marketing strategies for companies' incubated and creative ideas.

 Develop the quality measures for Malaysian industries based on different standards and measurement models such as ServQual, ServPerf, and EServQual.. Develop cohesive sets of surveys suitable for variety of provided service: online service, counter service, and regulatory service. Develop the customer index based on the results for the Malaysian 13 districts. Measure & evaluate progress & outcomes. Do & report statistical analysis. Provide training & coaching to employees on how to use the index and perform required statistical analysis.

 Providing relevant training to admin and academic staff members at the three colleges on BPR tools and techniques as well as on the development of thorough operations manuals that contains a clear guidance and tools (i.e. policies, directions, organizational implications, and customer segments). Adapting and developing a relevant set of documents and templates based on TQM and ISO standards that suit the work in academic sector. Documenting of all processes at the registration departments at the three colleges following a participatory approach that ensure the buy-in of employees and their loyalty and commitment to the development process.  Reengineering of all relevant processes and providing full guidance and support (coaching) to the team in a multi-stage process that included: reengineering, implementing, testing, modifying, and applying. Designing suitable process manuals for the three colleges that include references to the organizational structures, labor, job descriptions, reengineered processes, associated charts, supporting policies, and business forms. Suggesting a set of modifications to the bylaws and organization and managerial practices of the three colleges to match the changes in business processes and ensure full benefits from reengineered business processes.  Providing initial directions for a responsive reporting system based on the modified business processes.

 Participating in the analysis of workflows and workloads as well as the identification of needs of key positions and main organizational entities. Participating in brainstorming sessions and workshops that provide guidance and directions of the proposed work and interventions.  Approving the proposed changes and suggesting different interventions through providing guidance on different levels of analysis suitable for the prevalent environment of educational sector. Presenting work to key stakeholders and providing feedback to assigned consultants. Keeping track of all activities and help in preparing progress reports. Communicate with the Quality Improvement Fund (QIF) & assuring fulfilling of procurement. Monitor implementations of all activities and assure compliance with proposed budget within the proposed time. Writing Job descriptions, interviewing, and selecting project staff.

 Participating in the development and adaptation of suitable templates and forms that suit the academic environment based on TQM and ISO standards. Leading awareness sessions through IUG's units and departments and responding to employees inquires. Providing coaching and consulting services to managers and department heads on BPR and relevant best practices. Keeping track of all activities and help in preparing progress reports. Communicate with the Quality Improvement Fund (QIF). Monitor implementations of all activities and assure compliance with proposed budget within the proposed time. Assuring fulfilling of procurements. Writing Job descriptions, interviewing, and selecting project staff.

Manage Fundraising and Proposal writing activities

Organize & manage indoor and outdoor training activities for internal and external customers

I was responsible for monitoring the daily activities of the program, making contacts with academic institution, making the required arrangements for Exams, Evaluation of training and trainers, writing progress, narrative, and final reports. The program aims at training academic staff and IT professionals in the field of Oracle, Java, and MCSD.

 Prepare action plans of all activities of the project Monitor day-to-day activities and assure implementation as planned. Preparing questionnaires and participating in the Needs Assessment Study Preparing monthly progress Reports Communicate with MOEHE and World Bank representatives.