Onboarding and maintaining Infrastructure as a Service and Disaster Recoveryas a Service clients on our cloud platform across multiple Data Centers in theMENA region. Successfully onboarded more than 150 clients in differentsectors such as healthcare, Government, Financial, Insurance and Education.Managing the network and security team that handles all support ticketscreated around the clock and taking ownership of escalated tickets.Managing the monitoring team that filters through alerts generated andanalyzes them and assists with deployments of monitoring tools.System Owner of the monitoring solutions deployed to monitor our cloudbased clients and managed service clients as well as monitoring workloadsDeployed on other cloud platforms. Some of these solutions include SolarwindsN-able, PRTG and Site24x7.Consulted with and assisted the pre-sales team to provide clients cost-effectivesolutions that fit their requirement and to reduce their CAPEX and OPEX.

Worked on projects on customer premise to successfully configure and connectall network and security devices. Completed more than 30 projects oncustomer premise.Worked with clients to complete monitoring for all workstations, servers andnetwork devices.Took part of the L2 team to resolve assigned tickets for different clients.Deployed and managed Security solutions such as two-factor authenticationand policies for AV products.Managing Network appliances and Virtual Machines on different cloudplatforms such as Azure or AWS for managed service clients.Configuring and maintaining networking appliances (Switches, routers, accesspoints. Load balancers and SDWAN) and Security appliances (Firewalls of allsorts)