Khalid Elshaikh Email & Phone Number

Riyadh, Saudi Arabia

𝘒𝘦𝘺 𝘈𝘤𝘩𝘪𝘦𝘷𝘦𝘮𝘦𝘯𝘵𝘴:Create and implement detailed protocols in the Workforce Management (WFM) system for efficient ticket handling, enhancing assignment, tracking, and escalation processes, resulting in quicker and more precise ticket resolutions.Optimize workflows in the Real-Time Ticketing System (RTTS) to improve the ticket creation and management process, ensuring better coordination with the NOC team and other departments, thereby reducing miscommunication and delays.Engage in proactive troubleshooting and resolve technical issues through direct interaction with customers and field technicians, significantly cutting service downtime and boosting overall customer satisfaction.Handle administrative tasks and provide essential support to the Fiber to the Home (FTTH) activation team, ensuring smooth operations and timely service delivery, which improves customer experience and operational efficiency.Conduct regular system checks and apply necessary software updates to maintain network integrity, preventing potential service disruptions and ensuring reliable and efficient network performance.Work closely with internal teams, such as Operations (2nd level support), to tackle operational challenges and enhance system performance.

Riyadh , Saudi Arabia

𝘒𝘦𝘺 𝘈𝘤𝘩𝘪𝘦𝘷𝘦𝘮𝘦𝘯𝘵𝘴:Installed and finely tuned computer hardware, operating systems, and diverse applications across the company's network, ensuring flawless integration of hardware with software for top-notch performance and reliability.Demonstrated expertise as a troubleshooting specialist, pinpointing hardware issues with accuracy and efficiency. When encountering defective components, promptly provided support and ordered replacement parts to minimize downtime and uphold operational continuity.Played a pivotal role in procurement, assessing and recommending purchases of computers, network hardware, peripheral equipment, and software. Employed thorough research and analysis to ensure investments matched organizational needs and budgetary constraints, while adhering to industry standards.Assumed oversight of managing, reporting, and monitoring the data center environment and hardware infrastructure. Proactively identified potential issues, conducted regular inspections, and swiftly replaced faulty components as needed to safeguard critical system integrity and efficiency.Remained at the forefront of technological advancements by continually evaluating and testing new technologies. Utilized expertise to conduct comprehensive on-the-job training sessions, empowering colleagues to effectively utilize emerging tools and platforms. This proactive approach not only enhanced staff proficiency but also facilitated seamless integration of innovative solutions into existing workflows.

Riyadh, Saudi Arabia

𝘒𝘦𝘺 𝘈𝘤𝘩𝘪𝘦𝘷𝘦𝘮𝘦𝘯𝘵𝘴:Employed cutting-edge theories and concepts to devise, uphold, and enforce information security standards, procedures, and guidelines, guaranteeing the strong safeguarding of organizational assets and sensitive data.Conducted thorough validation and meticulous verification of system security requirements definitions, analyzing system security designs comprehensively to identify and mitigate potential vulnerabilities.Demonstrated leadership prowess by guiding teams in creating and implementing robust security systems. This proactive strategy resulted in a 20% decrease in identified threats, fortifying the organization's defenses against cyber attacks and breaches.

Khartoum, Sudan

𝘒𝘦𝘺 𝘈𝘤𝘩𝘪𝘦𝘷𝘦𝘮𝘦𝘯𝘵𝘴:Engaged closely with staff to attain established sales targets, utilizing effective communication and strategic guidance to drive performance and exceed expectations.Demonstrated adeptness in addressing customer complaints promptly and resolving issues, while also adjusting policies to match evolving customer needs and market trends, ensuring ongoing customer satisfaction and loyalty.Employed strong leadership abilities and problem-solving skills to optimize team efficiency and streamline workflows, fostering a culture of accountability and excellence within the sales team.Enforced company rules and regulations outlined in the company manual, setting clear expectations and maintaining consistency in policy adherence across the district, thereby fostering fairness and integrity in all operations.Led the successful introduction and promotion of new product lines, resulting in a significant 30% increase in annual profits, showcasing a keen ability to identify market opportunities and drive revenue growth.

Advanced Diploma In Software Engineering, Network And System Administration/Administrator/Software Engineering/Programing

Activities and Societies: Microsoft Certification Member (MCP)

Bachelor'S Degree, Information Technology