Accomplished IT professional with extensive experience in technical support, fiber optics (GPON), and networking across multiple industries. Expert in systems engineering and administration, with a proven track record in troubleshooting complex issues, implementing cutting-edge solutions, and maintaining robust IT infrastructure. Well-versed in networking principles, with a focus on designing, implementing, and managing scalable, secure IT environments. Skilled in promptly addressing critical network alarms, performing fault localization, and resolving technical issues within SLAs. Proficient in managing Network and Customer Trouble Tickets, ensuring thorough updates and efficient issue escalation. Experienced in executing NOC tasks, managing configuration changes, and producing comprehensive technical and service reports.Looking forward to connecting and exploring how my expertise can benefit your organization.