Within VMware global operations transformation practice, owning the development of IT financial management service solutions. Focusing on building VMware intellectual properties (IPs) and consulting services to help VMware customers establish an IT business/financial management discipline to run IT like a business. Innovating and crafting cloud and enterprise operational service offerings for VMware services to maximize the operational efficiency and achieve cloud and IT operations excellence. Working with VMware vRealize Business product management group, marketing, and global consulting practices (in AMER, EMEA, and APJ) to develop solution offerings and enable field consultants. Focusing on services sales and marketing and Go-To-Market strategies. Developing cloud based financial management offerings focused on integrating people, process and the VMware vRealize Business.

Spearheaded IT operations improvement projects aligning business and technology strategies and processes. Supported all ITSM matters for the Middle East, and the US Central region. Led multiple cross-functional teams across numerous large-scale IT service and process improvement projects. Delivered training and workshops on ITSM, ITIL, and MOF. Direct problem management and Root Cause Analysis (RCA) process initiatives. Established standards, processes and policies for IT organization infrastructure and operations. Engaged in a CIO Advisory role focused on producing IT/Business Service Alignment & Management Strategy and Execution Plans. Worked on several Financial Service Improvement projects and Costing Models including online banking and ATM services.

A trusted business advisor to Microsoft's Premier Support customers providing valuable guidance around operations and optimization of their IT infrastructure through quality Service Delivery Management. Managed the incident to resolution and then followed up to ensure customer product improvement within Microsoft or operational improvement. Coordinated with various organizations and companies, interfacing with IT divisions and focusing on enhanced Customer and Partner Experience (CPE). Managed banking and utility accounts. Provided technical support and training. Maintained operations to reduce CritSits (critical situation incidents). Delivered pre-sale product presentations to enterprise clients. Accountable for business development, client relationship management, and sales support.

Delivered numerous MCSE courses including Networking and Windows Server planning, migration, deployment and administration. Participated in Solutions development efforts based upon .Net and web applications. Helped IT organizations ramp-up and fast-track the Microsoft certification of their resources