• Demonstrated expertise in providing customer service and relationship management• Dedicated professional with a strong work ethic and the ability to build lasting customer relationships• Competent in assessing and implementing effective CRM solutions with an aim to improve customer contentment and consequently customer loyalty, repeat and referral business• Successfully understand customer service processes for complexity, deviations & failure through customer interactions and research techniques and in turn design cum maintain optimal customer oriented processes & procedures to improve service effectiveness and efficiency of business operations and service recovery• Ability to assess situation & human beings objectively, build cordial relationships & liaisons, adopt pragmatic down to earth approach in solving problems and most importantly always maintain a calm & composed demeanor• Possess excellent interpersonal, communication, presentations & organizational skills with proven abilities in customer relationship management and building brand advocacy
Listed skills include Team Management, Team Leadership, Customer Service, Teamwork, and 30 others.