•Responsible for handling client contact through multiple channels, ensuring that a fantastic service is delivered whilst also minimising outstanding client debt through proactive debt recovery.•Able to interact with clients and customers effectively whilst discussing sensitive issues.•Able to clearly convey complex information in a professional way, handling situations with an empathetic manner whilst educating clients and maximising the potential to collect on outstanding balances

•Responsible for generating leads for an extensive range of products and services. •Identify new business opportunities by contacting prospect and existing clients as well as •Identifying potential sales opportunities. •Through the use of effective profiling and questioning techniques, I identify customer’s •requirements for specific solutions.• Also work closely with marketing on specifically targeted campaigns, and be responsible for ensuring their messaging is communicated to customers accurately and efficiently.

•Dealing with a high volume of customer calls relating to John Lewis services.•Maximising the use of product and company knowledge - ensuring a professional and positive company image (both John Lewis and Capita) is given on every contact.•Providing a final resolution to all John Lewis customers.•Working towards performance targets such as call quality, call volumes and call handling time.•Providing feedback and suggestions for continuous improvement of customer service levels.

•Handle inbound calls in a professional manner and provide first class of customer service.•Identify appropriate opportunities to generate sales leads.•Demonstrate an ability to problem solve and listen to each customer’s needs.

•Mail sorting as part of a team and as an individual.•Ensuring the efficient and effective organisation of the mail

•Assigned task of training new members of staff as part of their introduction process, delivered •presentation to staff on effective customer service.•Enhanced my interpersonal skills through constant interaction with the public, staff and management.