Khalid Hussain Email and Phone Number

Initiate and maintain scheduled contact with assigned Customers at multiple contact levels.Secure new business on a monthly basis.Analysis of Customer needs & activity using more complex sales/service solutions and service agreements.Target & secure strategic international business.Facilitate annual, or as needed, rate increases.Achieve established sales targets.Identify & secure automated shipping system opportunities at customer sites. Develop,present & negotiate proposals/quotes.Ensure appropriate width & depth of relationship within customer organization.Maintain comprehensive customer profiles.

Initiate contact with assigned Customers Data.Customer Profiling.Facilitate front-line sales to Acquire new business to achieve established sales targets.

Applied data analytics insights for informed decision-making in critical areas such as nationwide sales forecasting, budgeting, or personnel management.Established a culture of continuous improvement by encouraging open communication channels and empowering employees to voice their ideas and information about their day to day challenges and also about competitors updated activities in the market.Formed strategic partnerships and connected with potential customers to drive business development.Evaluated nationwide sales team's performance through goal-setting exercises and by using established sales metrics to put the right people in the right seats and leading to fair compensation through incentivizing based on merit.

Set roadmaps to grow profitable revenues through all the products International Express, Air Freight, Domestic (Air/Road) and through the E-COM Cash on Delivery segment to convert loss-making areas into profitable and achieve both regional yearly sales budgets as well as costing budgets.Led the team of 50 direct sales and operations team members within the region.Transformation of line haul and debriefing operations processes to maximize service excellence.Best Operational practices implementations have helped minimize claims & revenue loss and achieved the goal of retaining key accounts.

Retained and Mentored sales team of 25 and shared my experience of with DHL Express and TNT Express to help them acquiring new customers, retaining and developing them.A sales structure was Introduced along with a sales incentive policy to put more emphasis on acquiring new business strategy and we grew 100K CAD annually in addition and contributed 17% through acquisitions only.Accomplished KPIs on individual & team levels & developed a realistic pipeline for the country to increase market share and target SMEs along with Key Customers.

Joined as a Key Account Manager & within three months got promoted to National Sales Manager.Managed national sales programs and supervised [16] indoor and field sales representatives.Represented Kuwait at international sales seminars in other countries and shared true business potential to get more attention and support from the regional office in Dubai and Singapore.Developed a realistic pipeline to increase market share through changing customer acquisition strategies and pricing.

Build credibility and trust to influence customer buying decisions through strong follow-ups & and providing customized solutions to increase share of wallet.Acquired, Maintained, and developed 100 + large customers using Best in Class Sales practices by identifying the explicit and implicit needs of the customers.Collaborated cross-functionally to address client needs promptly and efficiently.

I was assigned this project of promoting newly introduced import express services in the country as Product lead and ended up winning the Annual Sales Award with the support of sales team.Reviewed sales, customer complaints, and new opportunities and over achieved the assigned budget by 55%.Developed product document to communicate its features advantages and benefits for the customers to internal teams including customer service, customs brokerage and sales to assist them in selling and and serving the customers.Collaborated with custom clearance in-house team and operations to ensure timely deliveries were arranged through proactive documentation arrangements.

Moved to DHL Express Kuwait at a lower position as a challenge to learn about new markets, people, & cultural exposure.Won runner-up salesperson award & several top quarterly awards for acquiring a new business with 20% annual growth from -6% in my first year and won Runner-up for the 1st year, Salesperson of the Year in 2nd, and runner-up for the consecutive 3rd year.Managed automobile, resellers, and Govt sectors and grew businesses through long-lasting relationships and with a persuasive style of selling.

Managed and mentored Sales team performance, provided effective feedback and on the job training to help each individual to reach the targets.Conducted Sales Blitz for closing quick sales and also developed hardcore selling skills of the new team in acquiring new customers.Conducted onboarding process of newly assigned accounts, communicating customer needs to the team and how to use features, advantages and benefits of the product to build trust.

Improved account management by predicting potential competitive threats & outlining proactive solutions.Secured high-value accounts through consultative selling, effective customer solutions, and promoting compelling business opportunities.Regained lost customers through rigorous follow-up & offering customized solutions.

Maintained, developed & expanded territory by 45%.Acquired first-time buyers consistently to achieve yearly budgets.Migrated 100% of the customer based on the dollar billing from PKR & this process has improved negotiation skills as well as analytical skills.

Responded to customer requests for products, services, and company information.Provided primary customer support to internal and external customers.Performed dual jobs as a CSE & and as a Retail executive, which led to boosting confidence in dealing with virtual customer queries & and face-to-face walk-in customer sales queries.