Responsible for the day to day IT requirements of the company such as user management, trouble shooting, help and advice. Project management & Business development. Maintaining desktop applications, local area networks, IT security and telecommunications.• Managing a team of administrative & technical staff. • Strengthening the IT infrastructure through to implementing new technologies.• Responsible for hardware and software installation, maintenance, and repair. • Performing routine audits of systems and software. Manage the IT budgets and expenditure on hardware and software. • Developing & maintaining the company IT systems, software, and databases. Recommending and implementing improvements and efficiencies. • Reporting to the IT Director & Chief Executive.• Management of server software and associated backup routines. • Evaluate, test, advise, train and support I.T. related projects.• Procurement of IT hardware, software and maintenance products & services. • Responsible for the recruitment and training of new staff. • Writing documentation for ICT procedures, security and disaster recovery. • Maintaining documentation of changes regarding users, functions & systems. • Managing the internal & hosted network infrastructure including: firewalls, servers, switches and telephony

• Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups.• Perform daily backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate media, recovery tapes or disks are created, and media is recycled and sent off site as necessary.• Create, change, and delete user accounts per request. • Investigate and troubleshoot issues.• Repair and recover from hardware or software failures. Coordinate and communicate with impacted constituencies.Maintenance• Apply OS patches and upgrades on a regular basis, and upgrade administrative tools and utilities. Configure / add new services as necessary.• Perform periodic performance reporting to support capacity planning.• Maintain data center environmental and monitoring equipment.Tech-support Level• Installing and configuring computer hardware operating systems and applications.• Monitoring and maintaining computer systems and networks.• Talking staff/clients through a series of actions, either face to face or over the telephone.• Troubleshooting system and network problems and diagnosing and solving hardware/software faults. Replacing parts as required.• Providing support, including procedural documentation.• Following diagrams and written instructions to repair a fault or set up a system.• Supporting the roll-out of new applications.• Setting up new users’ accounts and profiles and dealing with password issues.• Responding within agreed time limits to call-outs.• Working continuously on a task until completion (or referral to third parties, if appropriate).• Prioritizing and managing many open cases at one time.• Testing and evaluating new technology.