Oversee Daily Operations: Ensure efficient execution and timely delivery of digital projects within budget.• Team Management: Lead various digitalmarketing teams, including content, design, social media, and paid advertising teams.• Strategic Planning: Participate in strategic planning and market analysis to identify growth opportunities.• Client Coordination: Maintain strong client relationships and ensure customer satisfaction with our services.• Budget Management: Prepare and monitor operational budgets and control costs.• Reporting and Analysis: Prepare periodic reports for senior management and analyze data to measure operational performance and suggest continuous improvements.

- Responding to user comments and questions about topics relevant to the website.- Monitoring social media platforms for breaking news stories and publishing relevant content on the website.- Monitoring web statistics such as unique visitors, page views, and repeat visitors to help determine advertising effectiveness.- Posting new content on social media sites such as Facebook, Instagram, or other sites as needed.- Participating in online conversations with customers or potential customers through social media channels such as Facebook and Instagram.- Coordinating with marketing teams to develop strategies for engaging users with the content on social media sites and customer service team.- Weekly reporting to show the growth and performance of the team.- Identify threats and opportunities through customers' suggestions and negative comments toward our brand and service.

- Responding to user comments and questions about topics relevant to the website.- Monitoring social media platforms for breaking news stories and publishing relevant content on the website.- Monitoring web statistics such as unique visitors, page views, and repeat visitors to help determine advertising effectiveness.- Posting new content on social media sites such as Facebook, Instagram, or other sites as needed.- Participating in online conversations with customers or potential customers through social media channels such as Facebook and Instagram.- Coordinating with marketing teams to develop strategies for engaging users with the content on social media sites and customer service team.- Weekly reporting to show the growth and performance of the team.- Identify threats and opportunities through customers' suggestions and negative comments toward our brand and service.

Customer Service at B-tech