Khalid Khan Email & Phone Number

o Results-driven Technology Professional with over 20 years of IT experience, successfully delivering large-scale innovative initiatives and cross-functional projects.o 8+ years specializing in IT Support, Business Analysis, Product Owner, Business Continuity, Projects and Vendor Management.o Experienced in ITIL processes like Incident Management, Problem Management, Change Management and Root Cause Analysis (RCA) and ability to continually evaluate and improve IT service delivery processes and methodologies.o Experience in managing IT Support Teams, including developing and maintaining SLAs, managing escalations, and ensuring compliance with established policies and procedures.o Ability to communicate effectively with technical and non-technical stakeholders, including business leaders, and end-users, to ensure clear alignment and understanding of business goals.o Proficient in DevOps, Agile, and Waterfall methodologies, with extensive experience in prioritizing, scheduling, and meeting critical deadlines.o Leadership in coordinating nearshore and offshore teams with a solid background in Retail Fulfillment Domain, distribution center planning, and support.o Extensive experience Retail Fulfillment Domain. On-Site Implementation planning, testing and Support of Distribution Centers including Acceptance Testing with Leadership and DC Operations.o Strong understanding of Retail Systems including but not limited to IBM Sterling (Yantra) nWMS, Manhattan WMOS, WES, Sterling OMS, Manhattan OMS (DOM), E-com, Labor Management etc.o Experience with Robotic and Conventional Material Handling systems (MHE) like Put-Walls, ASRS systems with Stingray Shuttles/Cranes, Bomb-Bay/Crisplant Sorters, Conveyance (WCS) and Kiva Systems (now Amazon Robotics).

Listed skills include Agile Methodologies, Sql, Testing, Software Development Life Cycle, and 37 others.

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  Cybernetics College, Lahore

  Computer Science