Khalid Mattar Email & Phone Number

Mississauga, Ontario, Canada

Riyadh, Saudi Arabia

• Responsible for working closely with customers to ensure a positive customer experience and a maximization of revenue• Worked on existing customers to increase sales along with strategies that improve their performance• Analyzed and evaluated the effectiveness of sales, methods, costs, and results• In charge of increasing and maintaining customer satisfaction and ensuring that individual needs of customers are met• Drove efforts to meet sales quotas and individual account goals• Offered a first-class service to both potential and existing customers

Riyadh, Saudi Arabia

• Provide leadership and guidance to a presales & consultancy team. • Ensure technical and project management capability for team members by defining business opportunities (in terms of project requirements and value). • Drives revenue through account planning and resource planning/allocation. • Helps meet regional revenue goals by developing and driving innovative technical programs and overseeing day-to-day account-level activities.• Participate in business processes.• Responsible for providing feedback from the market to Product Management and Development regarding products including coordinating gaps between product functionality and market/customer demands.

Al-Riyadh Governorate, Saudi Arabia

• Responsible for managing, operate and maintain ZAJIL POPs in Central Province by monitor network performance and advise network adjustments and enhancements.• Provide monthly report on the PoP’s national usage comply with capacity planning documentations.• Daily check all the Request for Service assigned to CP teams and make sure its recorded, tracked, resolved and closed on proper timely fashion.• Strong fault isolation and root cause analysis required to diagnose and solve complex technical issues and provide timely solutions to customers in a professional manner, Ensure consistent fault isolation and root cause analysis

Al-Riyadh Governorate, Saudi Arabia

• Strong fault isolation and root cause analysis required as a level-2 to diagnose and solve complex technical issues and provide timely solutions to customers, Ensure consistent fault isolation and root cause analysis.• Provide on-site support to customers if necessary• Installation and configuration of Cisco Routers and Catalysts Switches.• Installing and configuring Cache Engine, such as Casheflow and bluecoat.• Installing and configuring the Internet Connectivity like ADSL, Leased Line (DDN), and Frame Relay.• Supporting CompaqProlaint3000, Windows2000 Advanced Sever.• Installing and configuring: MS Proxy 2.0. ISA Server, MS Exchange 2000