Khalid Mohammed Email & Phone Number

Mundelein, Illinois

Promoted to lead business development and increase the available talent pool. Have created meaningful alliances and teams to meet client needs.

Mundelein, Illinois

Helped create all foundation documents and operating principles for Stellar Choices Inc. Assisted clients with business turnaround in a very challenging economy.Helped clients improve business operations, process, quality and financial management functions.

1500 Mcconnor Parkway, Schaumburg, Il 60174

• Created a new Project and Performance Improvement function in the Chicago region to improve Customer Service Delivery through process innovation. Results: Recipient Motorola CEO Quality Award in 2009 for reducing.
• Introduced tech level buffers for better inventory management. Launched and improved the critical National Video on Demand (VOD) compliance from 5% to 80+%. Led other significant projects including Any Room on demand.

• Created the Project and Performance Improvement function in the Midwest Division office overseeing four regions serving 5 million customers. The first project included process innovation at the mission critical.
• Provided leadership for the Comcast Think Customer First (TCF) initiative to improve customer satisfaction. Developed and facilitated an effective launch and follow up in 2004. Also, developed effective results and.

• Created and chaired a Service Delivery National Quality Council that improved customer service and reduced defects in the process. Results: A uniform approach to service delivery quality across the firm through Six.
• Oversaw and innovated process and system improvements in the address validation for sales and order writing. Reduced cycle time from 3 days to 4 hours through proper agent scheduling.

• Provided creative leadership for a 600+ employee team in the Central region that focused on strategic planning, wide communication, listening, hands-on involvement and visibility with the entire team. Results: Improved.
• Saved $8.0 million through close scrutiny to overtime and governance.

• Orchestrated the creation of an End State service delivery process and organization design through a multi function process team and contracted consultants. Results: An end state process design and user requirements.

• Created a work environment that improved employee morale in a national, multi-site, 450+ employees, 13-center operation. Results: Increased on time performance from 70% to 97% across national and international centers.

• Focused on grass roots involvement in a 40-employee service assurance/maintenance center that improved morale, teamwork and productivity. Results: Division Customer Service awards for 10 out of 12 months. Achieved 82%.

Mba, Finance

Activities and Societies: I Western Illinois University, School of Business - International Scholarship recipient. Credentials include an.

Mba, Marketing