Develop and implement sales strategies to achieve sales targets.Manage and motivate the sales team to ensure maximum performance and productivity.Monitor market trends and identify new business opportunities in the industry.Build and maintain strong relationships with clients and provide exceptional customer service.Analyse sales data and provide regular reports to management on sales performance and market trends.Work closely with marketing teams to develop effective marketing campaigns to support sales efforts.Develop and maintain knowledge of industry trends, competitors, and best practices.Manage the sales budget and ensure sales expenses are within budgeted limits.Attend trade shows and conferences to network and keep abreast of industry developments.

• Manage calls and emails of the customers.• Negotiate and settle customer claims.• Review plans and progress reports to keep updated with the project goals.• Manage compliance of SOPs to maximize quality and efficiency.• Follow ups and feed backs to customers for better relationship. • Vendor and contract management.• Staff training and evaluation.

• Manage all supply chain activities in smart and productive way.• Manage All HR and Payroll activities.• Plan, implement and monitor SOPs for compliance with organizational requirements.• Collaborate with departmental teams, sales, operations, logistics and customer service.• Facility operations and maintenance management, resolve internal and external complaints.• Customer services, Liaison with government and other authorities, etc.

• Administration /Facilities management• Customer services and Claim settlement.• Build supplier relationships to mitigate risk and establish effective purchasing arrangements with customers.• Supervise staff members tasked with handling materials management, planning and logistics service duties.• Oversea demand planning and purchasing arrangements.• Management of Complete port, warehouse and logistics operation.

Operation management and Administrationo Coordinate with shifts and ensure that operations SOP are well followed for safe and efficient terminal operations. o Coordinate with operations vendors for smooth, safe and efficient operation. o Frequently visit , monitor & identify issues to be addressed to improve operational efficiency.o Maintain and monitor cargo gear inventory, Ensure SOP compliance for using the cargo gear by all the stevedores.o Evaluate yard and Vessel incident in detail & take required disciplinary actions.o Monitoring Gates, Reefer, off docks & vendor billing related issue. o Highlighting safety issue and following up for resolutions.o Operator’s lockers management.o Collect equipment deficiencies from Operators, CY superintendents and shift managers. o Coordinate with engineering for equipment deficiencies, faults and equipment availability.o Coordination with engineering team for transport fleet maintenance.o Coordination with facilities and Services teams for repair and maintenance of office and yard infrastructure.o Yard monitoring for proper land marking & bay marking.o Carry out special Task/projects assigned by the COO.o Provide all required weekly, monthly and annual reports.Training, Development and HR serviceso Operators / yard staff training and development.o Assessment and reporting of operators/y-staff skill and evaluation of individual progress.o Carry out equipment operating test of potential trained operators.o Close Coordination with HR on staff related issues and PR /hiring progress.o Manage out station manning.o Training manuals.o Disciplinary actions. o Prepare and manage rosters to ensure all shifts have sufficient operators and CY manning to operate machines at optimum level.o Ensure to keep roster system updated at all times.o Coordinate with shift superintendents for equal operating hours and overtime to all the operators.

Leadership; Management; Training & DevelopmentQuality Management Tools; Strategy Development & Deployment

responsible for activities in the yard, monitoring examination process, assisting the Pakistan custom, cargo stuffing & destuffing activities, Manpower management, confiscation and detention of banned cargo.

The port operations of Hutchision Whampoa Limited)I am currently in Examination department responsible for activities in the yard, monitoring examination process, assisting the Pakistan custom, cargo stuffing & destuffing activities, Manpower management, confiscation and detention of banned cargo., I am also the internal auditor, being a Certified Quality Professional, I look after the departmental process for compliance with ISO standards, I have served in various positions in documentation, services and customer support being responsible for import / export documentation, Vessel reporting, inter departmental reports, reports to principals and clients, handling customer queries, help line assistance and many more.

The port operations of Hutchision Whampoa Limited)I am currently incharge of the Examination department leading a team of 100 people, responsible for the efficient examination process, assisting the Pakistan custom & other government agencies, monitoring cargo stuffing & destuffing activities, managing vendors performance, responsible for confiscation and detention of banned cargo., I am also the internal auditor, being a Certified Quality Professional, I look after the departmental process for compliance with ISO standards, I have served in various positions in documentation, services and customer support being responsible for import / export documentation, Vessel reporting, inter departmental reports, reports to principals and clients, handling customer queries, help line assistance and many more.

responsible for import / export documentation, Vessel reporting, inter departmental reports, reports to principals and clients, handling customer queries, help line assistance

It was a new company being introduced to the nation and I was a part of all the activities related to operations, sales, marketing, equipment management, customer care, recruitments, field staffing, etc.