Khalid Mughal Email & Phone Number

New York, NY, US

Fort Lauderdale, FL, US

Create custom applications for Apple TV+, Apple Music, and App Store by automating processes and enhancing user experience. Streamlining workflows and develop unique apps that drive results.

At Wizential, we collaborate with clients to identify their business requirements and objectives, delivering customized solutions and IT training to optimize productivity. We specialize in configuring and customizing Airtable databases, including structures, views, automations, and integrations, to streamline workflows and address operational challenges..

We are a marketing and branding company that helps real estate professionals showcase their brands, save time, and close more deals. We dig deep into understanding your unique value and build a focused strategy.Our goal is to expand your brands digital footprint

New York City, NY, US

San Francisco, California, US

- Built a trusting relationship with every client by uncovering their nuances and presenting solutions through Airtable. Never losing sight of the “why” behind the “what”- Accelerated our clients time to value by building solutions customized to their specific business needs- Partnered with Account Execs. and the Customer Success team during both pre and.

New York, NY, US

• Liaison between customer service, product managers, and engineers
• Triaged and resolved front-end tier 3 product bugs
• Leverage technical knowledge and customer behavior to improve product quality and usability
• Create and maintain basic and advance troubleshooting documentation for stakeholders
• Collaborated with Product & Engineering to test best software and deliver feature andbug feedback on new and existing programs to support products through their lifecycle
• Prioritized team efficiency and customer resolution time OKR’s by updating escalation process.

New York, NY, US

• Provide first class service to our customers for our paid services and products
• Triaged product bugs for handoff to engineering through Jira
• Conducted user research and wrote user stories/job stories based on insight from customer trainings, interviews, and customer support team tickets.
• Created an internal digital learning environment and resources increasing product engagement by 45%.
• Managed customer product feedback, identifying themes for product updates.
• Triaged product bugs for handoff to engineering which improved user experience.

- Provided many digital marketing services to clients including Website Design, Social Media Marketing, SEO(Search Engine Optimization), App Development, and Email Marketing.- Conducted extensive market research and managed client marketing strategies.

Cupertino, California, US

Worked along side Retail Marketing to host events that aligned with Apple’s marketing initiatives. Piloted Apple’s new event platform, Today At Apple. Created a platform to expand to retail locations worldwide. Mastered all technology associated with Events at Apple including troubleshooting video wall, servers, and audio mixers.

Cupertino, California, US

Manage a team tasked with building, deepening, and repairing lasting relationships with our clients.Preparing my team for new initiatives, scheduling workshops, creating training content and aligning with leadership to offer the best service for our clients.Connect with local small and large businesses to provide core training for their employees on Apple.

Cupertino, California, US

Build, deepen, and repair lasting relationships with clients. post-sales support, including learning, troubleshooting, and problem solving.Educate clients and employees by maintaining deep understanding of core and peripheral products. Help customers achieve full potential of their devices.Facilitate Group Training and Personal Training.Translate complex.

Columbia University School Of Engineering And Applied Science, Product Management Bootcamp, Product Management

Education record