Khalid O. Email and Phone Number

Set strategies and objectives aligned with the Bank’s strategic plan by creating a vision and mission for the IT department; along with the ability to convert the business strategy to technology execution. Provide assessment and direction on emerging technologies to ensure Dahabshil Bank’s IT capabilities respond to the digital business strategy. Extensive knowledge of cyber security concepts, principles, methods and products. Monitor and analyze the banking industry technology… Show more Set strategies and objectives aligned with the Bank’s strategic plan by creating a vision and mission for the IT department; along with the ability to convert the business strategy to technology execution. Provide assessment and direction on emerging technologies to ensure Dahabshil Bank’s IT capabilities respond to the digital business strategy. Extensive knowledge of cyber security concepts, principles, methods and products. Monitor and analyze the banking industry technology trends; that could improve Bank’s products and performance Experience managing data centers, business continuity, disaster recovery, cybersecurity and other technology infrastructures. Provide leadership, coaching and direction to the IT team. Advise executive management on opportunities and risks associated with technology. Oversee telecommunications, network security, network infrastructure, and application support to ensure optimal uptime performance and security. Develop and maintain IT policies, programs, and procedures including supporting documentation. Manage IT third-party software and hardware suppliers and service providers. Manage the IT budget including purchase of hardware and software. Develop, interpret and enforce banking regulations and company policies and programs, across all technical and data processing activities Respond to and comply with audit, regulatory, and bank policies and procedures. Show less

Provide first point of IT Support contact for all staff across the network.Troubleshoot technical issues to resolution and/or escalate to supplier or partner organisations as required.Manage servicedesk requests, planning and prioritising systematically to minimise backlog and ensure operational efficiency.Expedite the repair of hardware faults and software configuration problems, notifying or forwarding to relevant suppliers in a timely manner.Monitor performance of systems… Show more Provide first point of IT Support contact for all staff across the network.Troubleshoot technical issues to resolution and/or escalate to supplier or partner organisations as required.Manage servicedesk requests, planning and prioritising systematically to minimise backlog and ensure operational efficiency.Expedite the repair of hardware faults and software configuration problems, notifying or forwarding to relevant suppliers in a timely manner.Monitor performance of systems, ensuring issues are appropriately escalated and resolved.Provide technical assistance to project teams and undertake technical project roles when required. Demonstrate commitment to and promotion of a culture of service excellence and continual improvement within the IT department.Maintain and develop excellent working relationships with key suppliers, conducting dealings in a professional and appropriate manner.Assist with ongoing development of related departmental policies and procedures, including appropriate controls around organizational change management Show less

Installing, maintaining, repairing and diagnosing malfunctions of microwave, telemetry, multiplexing, satellite and other radio and electromagnetic wave communication systems.Configuring and integrating network and telecommunications technology with computer software, hardware, desktops, peripherals, databases and operating systems.Developing and recording logs of the details, locations and status of inventories, parts, equipment and instruments and maintaining the documentation of… Show more Installing, maintaining, repairing and diagnosing malfunctions of microwave, telemetry, multiplexing, satellite and other radio and electromagnetic wave communication systems.Configuring and integrating network and telecommunications technology with computer software, hardware, desktops, peripherals, databases and operating systems.Developing and recording logs of the details, locations and status of inventories, parts, equipment and instruments and maintaining the documentation of communication policies, procedures, guidelines and regulations, and quality standards.Providing technical advice and information, and monitoring the performance of complex telecommunications networks and equipment. Show less