AUA Solutions, Karachi PakistanPremier provider of software development, BPO & Call Center services with offices in Karachi & Wichita (USA). (www.auasolutions.com).Working As Sr. Manager, IT & Network Operations.To lead a IT team in configuring, troubleshooting and maintaining windows infrastructure for a mid-large network. Provide ongoing management, performance-tuning and Tier 3 support for approximately 250+ client systems and 12+servers.• Design and deployed Network Infrastructure.• Deploying Asterisk server for Call Center.• Responsible for Monitoring, configuring and troubleshooting of LAN with PFsense on Windows Server 2012/16.• To communicate and liaison with internet connectivity (bandwidth/VOIP) providers for reliable, smooth and stabilized connectivity.• Installed, maintained, and repaired workstations, servers, and other IT related equipment.• Managed an environment with Windows Server 2003, 2008 & 2012 R2, as well as Windows 7-8-10 Professional desktops and laptops.• Designed and Implement Asterisk Server - Open Source PBX Phone system to act as a complete outbound call center suite. mainly responsible to provide smooth operations that include Networks (including DVR, CCTV Cameras).• Designed and Implement own VPN connectivity to user during Covid-19, with a remote Branch office connectivity.

• Tuning and monitoring file/share server and making accesses policies • Interaction with end users to provide support regarding network related issues like connectivity with servers, PCs and other equipment's on the LAN.• Responsible for Monitoring, configuring and troubleshooting of LAN with ISA Server 2004/2006 on Windows Server 2003.• Deployed VOIP Phones, wireless networks, shared files and Remote desktop apps.• Performed several vSphere ESXi virtual server implementations and physical-to-virtual server migrations.• Performed daily system monitoring, verifying the integrity and availability of all hardware, server resources, and reviewing system and application logs.• Performed daily backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate media.• Responsible for applying security updates and patches on servers, desktops, and laptops

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Completed Multiple Projects as IT consultant in NX3, I-tribe Solutions, Tahir Engineering, Precision Engineering, Transmos Solutions, I-dev, Marsbiz, AUA Solutions and so many. Worked closely with clients to analyze IT system requirements, clients information technology needs and their resources in order to plan IT projects and fulfill clients expectations- Developed IT system specifications after evaluating customer's nature of work and business volume Solved clients IT issues - Determined changes, recommended quality software, projected modifications of software, hardware and networking- Deployment of Servers. - Decommission of computers/networks- Windows migration- Researched and purchased equipment for the IT department- Softphone Installation- Deploy, reset, configure and replace equipment as needed, such as CLI Terminals, Printers, CPUs and laptops.

• Understanding all logistics issue's.• Handle all Hardware & Software problems.• Preparation Briefing for different VIP visits.• Provide Assistance to Officer Commanding in Unit Administration.• Receive calls from Air Headquarters, Naval Dockyard, PIA, Custom and other Civil authorities.• Typing all letters. Maintaining the File system.

• Handle all Hardware & Software problems.• Maintain hardware flows.• Managed the set up and deployment of computer installs.• Tracked inventory from delivery from vendors to final destination• Handled multiple work orders and tasks at a time.• Interfaced with clients and worked with them to solve individual issues• Resolved PC issues with limited resources

• Handling all clients’ complaints.• Preparation of all departmental presentation• Look after clients hardware and software problems.