Role and Responsibility:As a Senior Manager for Analytics and Reporting, I over see a highly talented team of professionals and with niche skills in data warehousing, data engineering, Insight’s generation and visual representation of data and business performance metrics. I’m chartered with delivering next generation of analytical driven solutions that are focused on delivering and exceeding business objectives.Responsible for end-to-end design, architecture and delivery of SOI Performance Metrics tracking platform, responsibility also includes architecture, development, management and governance of Verizon Wireless and FiOS end-to-end analytics and reporting for Assisted Channels (Call Centers, Door-2-Door, Retail Stores and Express Stores)Skills:- 20 years’ of experience in data analytics and machine learning, leveraging power of data, algorithms and visualization techniques to enable business take better decisions- In-depth knowledge of call center operations and workings, Voice Portals, Routing systems and tools, desktop applications (sales / service)- Business & Technical acumen enabling predictive and prescriptive analytics through advance deep learning techniques on-premises and on cloud.- Team leader with proven record in motivating talent, building trust, instilling ownership, and enforcing accountability- Ability to empower the team to deliver experiences that exceed expectations and leading by example and collaborate to uncover the best possible results.- Ability to align project and program strategy with business and financial goals- Extensive experience of building and deploying assets at scale and driving business integration and value creation - digital channel mix improvements and marketing campaign effectiveness- Advance knowledge and understanding of Telecommunications data sets- Proven ability to work with cross functional teams on different time zones- Excellent analytical skills and problem-solving experience- Proven record to create self-serve analytics data layers to deliver automated insights and standardized report views- Adept at agile development methodology, proficient on DevOps tool set Confluence, Jira etc.,- Certified in Program Management- Certified Business AnalystTechnologies: Hadoop Ecosystem (Hive, Spark, HBase, Pig, Sqoop, and Drill), Kafka, Presto, Druid, Oozie, Teradata, Oracle, SQL Server/SSIS/SSAS, MySQL, Atlas, Informatica, Tableau, ThoughtSpot, Qlik, MicroStrategy, Power BI, Cognos, DataRobot, Knime, H2O, SQL, Python