• Issue& Re-Issue E-Tickets, using Amadeus, Sabre and World Span GDS Systems.• Dealing on the Sales counter for individual or group travelers to prepare their Air and Hotel Reservation. • Looking American Airline Sales and Marketing activities in the area for visiting travel agent and corporate clients.• Assist Corporate in all aspects of arranging/booking travel including, air, rail, hotel, car and alternate ground transportation.• Act as the first point of contact for the client regarding all travel related inquiries.• Made hotel booking through different available systems or directly through hotels and issue client Rooms or site seeing vouchers.• Prepare Sales Strategies to increase sale.• Promote and maintain excellent client relations by managing a prompt and accurate response, positive telephone and service techniques.

• Supervise travel staff & agent on desk in travel department for preplanning itineraries, suggesting best possible routes and fares, providing visa guidance, arrange suitable accommodation and completing the travel formalities to make the travel comfortable and cost effective for company Board Members, executives, Faculty and staff members.• Provide and arrange protocol including all logistics at the airport to the President, Chairman Board of Trustees and other Institutional guests as assign by the management. • Audit and check all tickets fare using AMADEUS and GALILEO systems.• Book International hotels through GTA system through designated travel agent.• Independently handle and coordinate projects of highly profile nature.• Liaison with local and overseas travels agencies or tour operator to get good packages for our company travelers.• Responsible to review and renew all travel related vendor’s contracts or agreements.• Oversee the account payable and account receivable system in order to ensure complete and accurate records of all revenue and expenses.• Responsible to prepare customer satisfaction report and present to Head of Travel.• Check and sign travel related payments.• Responsible for smooth running of E-travel administration.• Prioritize the activities plan in such a way to achieve the level of excellence and customer’s satisfaction as define in the administrative Services policy manual.

• Issue and Reissue International and Domestic tickets• Calculate Fare and Mileages• Booked Hotel and Cruise • Meets with clients to determine travel needs, budgets and preferences.• Sells and coordinates transportation, accommodations, insurance, tours and activities.• Advises clients regarding destinations, cultures, customs, weather and activities.• Collects payments, books travel arrangements and pays applicable fees.• Handles travel issues, conflicts, complaints, cancelations and refunds.• Builds and maintains relationships with travel and tour vendors.• Maintains accurate records of bookings, payments, transactions, phone calls