Khalid Riad Email & Phone Number

Pflugerville, Tx, Us

Redmond, Washington, Us

Responsibilities:- Manage contract renewals and support ongoing services delivery.- Prospect for incremental pipeline revenue through mutual cooperation between account team members. - Oversee agreementexecution process - from generation to countersignature and post-validation. - Mediate scoping calls to better understandcustomers’ environment and roadmap in order to properly position support solutions.- Create a plan of action for competitive reach and commercialization of the support portfolio. - Build weekly reportson territory gap coverage opportunities.Attainments:- Collaborated with over 40 Microsoft counterparts on SMC and Enterprise accounts in Canada, supporting multipleprojects while ensuring client retention and YoY growth.- Currently managing a portfolio of renewals exceeding $10M (over 60 accounts) and having closed an additional $750k in supportcontract add-ons, and over $1M in net new clients (a record of net news in heCanadian territory).- In FY22, between all global regions, I was the one out of two Support Specialists with the highestnumber of net new closes (17) and the top seller of Add-On opportunities in the Americas.

Round Rock, Texas, Us

I drive the 3 Party HW Enterprise, which is the Extended Technology :- DATA CENTER INFRASTRUCTURE : --Power, Cooling and server operations & Management- DEEP LEARNING IOT : --HPC, Machine Learning Deep Learning and GPU- NETWORKING : --Wireless, optimization management- CLOUD VDI : --Cloud migratio, application delivery, application security- SOFTWARE DEFINED : --Wan Network Storage- Others : --RAM, SSD, FLASH STORAGE and SECURITY

Round Rock, Texas, Us

Round Rock, Texas, Us

• SPOC for all DELLEMC users, resolving problems by mail & telephone.• Point of contact for 3rd parties (Microsoft / VMware / Citrix/ Symantec/ Red hat/ McAfee/ …)• Delivering customer orientated support to business users for problems and questions regarding all IM-IT systems and applications.• Creating and analyzing reports on all reported service assignments to reduce the incoming amount of assignments to Helpdesk• recommending optimizations for problems and suggesting the best possible solution.• Incident management and problem solving• Analyze and troubleshoot computer systems, hardware, computer peripherals and software systems• Upgrading of the ICT environment (version upgrades, feature upgrades, security upgrades,)• Management of users, groups, roles and permissions• Communication between different teams (IM – IT - IS)• Writing & maintaining documentation

Round Rock, Texas, Us

Take Calls on an inbound phone queue and sell direct to the consumers, and responds to customer inquiries

•Coordinating daily restaurant management operations•Delivering superior food and beverage service and maximizing customer satisfaction•Responding efficiently and accurately to restaurant customer complaints

•Stocked and rotated products regularly•Recommended, selected and helped locate merchandise based on customer needs and desires.•Accurately logged all daily shipping and receiving orders.•Communicated all merchandise needs or issues to appropriate manager.•Organized store by returning all merchandise to its proper place and keeping floors clean.•Completed Monthly inventory counts

Bachelor'S Degree, Management Of International Social Challenges

Technicien, Electrical, Electronic And Communications Engineering Technology/Technician

High School Diplôma, Litterature