- experience in the aviation industry, specializing in customer service. - Successfully managed high-volume passenger interactions during peak travel times. - Proficient in handling bookings, reservations, and check-in processes to ensure smooth operations. - Skilled in providing guidance and support to passengers, addressing inquiries and resolving issues promptly. - Experienced in coordinating baggage services, ensuring timely delivery and handling of passenger luggage. - Ability to remain calm and effective under pressure, managing unexpected situations with professionalism. - Strong interpersonal skills, fostering positive relationships with passengers, team members, and airline - enhancing communication with diverse passenger demographics. - Familiar with airline reservation systems and check-in software. - Proficient in using communication tools and platforms for efficient - Committed to delivering exceptional customer experiences and enhancing passenger satisfaction. - Actively seeking feedback to continuously improve service quality. - Eager to contribute my expertise in a dynamic customer service role within the aviation sector, aiming to enhance operational efficiency and elevate the overall passenger experience.

• Customer support by making in and out calls with Point of Sale.• Respond to email messages for customers seeking help.• Run reports to determine malfunctions that continue to occur.• Follow up with customers to ensure the issue has been resolved.• Maintain daily performance of computer systems.• Gain feedback from customers about computer usage.• Direct daily and weekly, monthly report to supervisor.• Handling CRM system.• Back-office support customer

• Provide end-user support by troubleshooting hardware and software issues.• Install, configure, and maintain computer systems, networks, and peripherals.• Respond to IT service requests and incidents in a timely and efficient manner.• Collaborate with other IT professionals to resolve complex technical issues.• Conduct regular system updates, patches, and maintenance tasks.• Assist with user account management, including permissions and access control.• Implement security measures to protect systems and data from potential threats.• Create and maintain documentation for IT processes, procedures, and troubleshooting guides