Khalid Sadiq Email & Phone Number

· Was responsible for risk & fire assessments of the school & premises· Administration for all invoices· Raised all IT tickets with 3rd party IT provider, managed tickets to ensure timely resolution within agreed SLA & handled related communication with staff· Ensured staff were first aid and fire safety trained · Carried out a fire drill each term· Organised a fire evacuation plan & checked all fire safety equipment · Managed PAT & Legionella testing · Oversaw SCR & operated relevant IT systems · Responsible for maintenance of the school & supported staff on off site trips· Managed school attendance meetings with local educational authority · Ensured all maintenance issues were logged and resolved in a timely manner · Managed all school 3rd party relationships with suppliers and educational agencies · Acted as first point of contact for visitors, parents & pupils· Supported pupils & staff with their enquiries to the school office · Answered incoming calls and took appropriate action to ensure the caller needs were met & queries answered· Undertook daily pupil attendance records and liaised with teachers and tutors concerning any missing pupils· Updated the pupil management system & school system Compass

• Data administration for the catering management system• Ensured timely and accurate entry of given menus• Managed and resolved all catering systems incidents tickets• Worked with wider inflight services to ensure consistency of planningand terminology• Effective communication with all stations• Assisted in new station set ups

•Delivered food via Just Eats around M25

•System Support for both Amadeus passenger check-in and aircraft weight andbalance applications• Set up of aircraft data and business rules for all BA flights into a systemsenvironment• Took ownership of live and test issues, raising and tracking all defects untilresolution• Ensured safety and security audit compliance• Planned, coordinated, and executed operational acceptance testing• Ability to learn new systems and work to deadlines, ensuring system integrity• Communicated all application and system changes to BA stations worldwide• Project managed the setting up of new stations and routes, from managinglegislation, building all flight and station business rules, and travelling to the station,to test the system• Supported BA’s cutover to the Amadeus DCFM and DCCM systems, solving liveissues and providing proactive frontline support for customers• Planned and held workshops with the BA Ramp and Baggage community toidentify concerns and opportunities to further develop the systems

•Management grade officer in charge of over one hundred customers• Formulated development plans which enabled clients to fulfil their potential• Kept members of staff and management informed about the progress of the worktrials project through internal communications network

• Provided first and second line support for the airlines 1,500+ applications &Deputised for Operations team leader• Monitored live business dashboard, identifying and effectively escalating incidents• Used analytical acumen when resolving Live system issues raised by all customers• Took ownership of incidents, whilst having a customer service mindset• Planned, coordinated and executed system testing and promoting changes to Livesystem• Reviewed application support documentation to ensure accuracy for support• Promoted to shift coordinator to manage daily shift schedule, roster and workassignments

• First point of call for the airlines IT problems• Resolved all customer complaints• Promoted to Helpdesk Supervisor• Managed incoming queries received via phone, email, and ticket queues• Logged incidents & service requests• Monitored the main support ticket queue having awareness of the SLA responsetime & identified high priority tickets – escalated where required• Liaised with customers to ensure required information is collected as part of theinitial triage• Provided information and resolutions to customer to resolve queries• Maintained ownership of and responsibility of customer request tickets & saw themthrough to successful completion

• Managed Dunhill concession• Sold accessories such as: Wallets, Pens and Watches

Bachelor'S Degree, Professional Business & Administration

Bachelor'S Degree, Social Sciences

Education record

• 2 ‘A’ levels • 9 ‘0’ levels