Khalid Salah Email & Phone Number

Al Jizah, Egypt

Qesm El Maadi, Cairo, Egypt

-Manage day-to-day operations & Meet with the managed fleet on a regular basis to offer essential feedback and encouragement.-Coordinate and report on continuing difficulties with superiors.-Determine fleet-related problems and devise viable solutions- Supervising and being accountable for 1000+ daily orders in the Giza, 6th of October, and Sheikh Ziyad areas.- Managed and supervised the fleet's service quality in terms of timeliness, attitude, appearance, and delivery time.- Increasing the utilization rate of all vehicles to the highest possible level.- Maintain operational efficiency while keeping expenditures to a minimum.- Supply planning for existing and new clients.- Weekly payment control and courier release.- Report reconciliation to match on-the-ground achieved statistics.

Cairo, Egypt

-Developing the monthly operations plan to achieve the highest efficiency and effectiveness from the delivery service and sharing the plan with the top management for discussion-Following up with the third party logistics companies on the delivery shifts, delivery activation, training and applying the needed penalties-Preparing daily, weekly and monthly reports that include the performance of the delivery and the dispatching teams-Developed quality employees within call center to take over leadership positions.-Created clear and effective policies governing all aspects of employee work and interaction with customers.-Trained team members on performance metrics and consumer behavior identification.-Developed all process controls and metrics for daily management of Call Center.-Increased efficiency and productivity through effective staff training regarding customer service protocols and call resolution techniques.

Maadi

Carriage Egypt

Fifth Settlement

Maadi

Cairo

Summer Internship

Helwan, Cairo, Egypt

Commercial Entrepreneurs ( CENT ) founded in faculty of commerce English section in Helwan university which care about the transplant the mindset of entrepreneurshipOur Vision:Build the world's influential community of entrepreneursOur Values:1. Coaching2. Sustainability3. Commitment4. Make a mark5. Partnership