Khalid Sharaf Email and Phone Number

 Welcoming customers into the store, initiating the sales process, offeringthem qualified advice on the latest fashion products, recommending anappropriate style and promoting cross-selling with a view to meet thecustomers’ needs. Communicates the brand values and provide customers with productinformation and demonstrate product features and benefits. Utilizes effective selling techniques to build multiple sales andincrease productivity by identifying customer needs through askingquestions, confidently recommend and demonstrate appropriateproducts every sale opportunity. Deliver luxury standards of quality service while demonstratingprofessional and empathetic skills. Maintain relationships with existing customers via calls & emails anddeveloping relationships with prospective customers by providingsupport, information, guidance and giving amazing service. Handling customers’ objections and adapting to their different needsand tastes to satisfy their needs and meet or exceed their expectations. Focus on up-sell and cross-sell to maintain a high UPT and ATV toreach hourly and daily sales targets. Ensure to achieve the store andindividual target. Maintains personal grooming as per the company standard in order torepresent a positive image. Solve problems by clarifying issues, exploring answers and alternativesolutions then implementing solutions and escalating unresolvedproblems to the manager for suitable resolution as per companypolicies and procedures. Control transfers in/out, receiving shipments and weekly/annualinventory. Maintain high standards of Visual Merchandising in term ofcleanliness, display and stock rotation, follow up on out of stock itemsand ensure that the stock room is neatly stocked and arranged. Open and close cash registers, performing tasks such as dealing withrefunds or exchanges, counting money, separating charge slips,coupons and vouchers, balancing cash drawers and making deposits.

 Utilize exceptional customer service skills, sales techniques, and product knowledge to connect customers with the right product and drive sales. Handle more complex transactions or customer service situations. Provide expertise in one or more areas or functions (shipping and receiving,cashier duties, and customer service) Seek ongoing training and education to further develop expertise. Assist managers in conducting formal onboarding and training programs forassociates. Assist in coordinating work of other associates.

 Welcome and greet every customer in a warm and friendly manner andalways deliver excellent customer service to satisfy their needs and meet orexceed their expectations. Listen to the customers' needs and requirements and assistcustomers in their purchase decisions by giving advice andguidance on product selection and provide customers withproduct information and demonstrate product features andbenefits. Focus on up-sell and cross-sell. Handle and resolve issues pertaining to the products in-salesand after sales to maintain customers’ trust. Responsible for processing cash and card payments balancingcash registers with receipts and dealing with customerrefunds. Check stock levels daily and inform of depleting stocks to thestore manager to replenish and maintain optimum stocklevels. Maintain clean and organized display, fitting rooms and stockareas and always ensuring my store appearance clean andpresentable.