Khalid Soliman Email & Phone Number

Saudi Arabia

Jeddah Governorate, Saudi Arabia

Riyadh, Riyadh Region, Saudi Arabia

-respond to requests for technical assistance in person, via phone, electronically.-diagnose and resolve technical hardware and software issues.-research questions using available information resources.-advise user on appropriate actionfollow standard help desk procedureslog all help desk interactions.-administer help desk softwarere.-direct problems to correct resource.-identify and escalate situations requiring urgent attention.-track and route problems and requests and document resolutions.-prepare activity reportsinform management of recurring problems .-stay current with system information, changes and updates.-Responsible for providing assistance to the organization's computer users through phone, email, or in-person visits.-Part of 7 member’s team that assists and support over 1000 users.- On average answering 40 IT calls a day.- Disrupting and assigning tickets for the whole IT Departments.- Log all requests in HP Service Manager.- updating and editing hardware changing through HP Asset Manager.- Troubleshooting and technical supporting for correspondence programs.

Saudi Arabia

Set up hardware and install and configure software and drivers.Maintain and repair technological equipment (e.g. routers) or peripheral devices.Install well-functioning LAN/WAN and other networks and manage components (servers, IPs etc.).Manage security options and software in computers and networks to maintain privacy and protection from attacks.-Perform regular upgrades to ensure systems remain updated.-Troubleshoot system failures or bugs and provide solutions to restore functionality.-Arrange maintenance sessions to discover and mend inefficiencies.-Keep records of repairs and fixes for future reference.-Offer timely technical support and teach users how to utilize computers correctly.- Providing technical support over the phone to all IT users.- Handling incoming incidents via the phone / E-mail promptly and effectively.- Diagnosing and resolving a wide range of technical issues over the phone.- Escalating calls and issues where necessary to senior managers & team leaders. - Supporting over 120 users and on average answering 10 IT calls a day.- Provide troubleshooting and configuration support for client desktop and networking environment.

- Provide technical assistance and support for incoming queries and issues.- Respond to queries either in person or over the phone.- Respond to email messages for customers seeking help.- Provide maintenance of the computer desktop environment by analyzing requirements and resolving the problems.