Upselling and Cross SellingEnsuring Customer Satisfaction and resolving concerns. Closing Sales and processing

Managing a Team of 50+ people across 2 sites (KHI & ISB) assigned work while supervising resolutions of concerns raised. Floor monitoring and supervision maintaining decorum and 100% compliance. Team Coaching when required. Develop and maintaining shift schedule 50+ specialists to ensure 24/7 availability whilst maintaining SLA (Service Level Agreement) of all queries.Initiating pilot projects as per onshore client requirements along with streamlining internal processes… Show more Managing a Team of 50+ people across 2 sites (KHI & ISB) assigned work while supervising resolutions of concerns raised. Floor monitoring and supervision maintaining decorum and 100% compliance. Team Coaching when required. Develop and maintaining shift schedule 50+ specialists to ensure 24/7 availability whilst maintaining SLA (Service Level Agreement) of all queries.Initiating pilot projects as per onshore client requirements along with streamlining internal processes. participating in weekly meetings, various stakeholder meetings and town hall meetings and QA Calibrations Show less

Mentoring Team Members, Identify Areas of improvement, and conduct training on the job to equip team with knowledge of developing trends

Responsible for improving customer experience