Syed K Email & Phone Number

United States

United States

Participating in requirement gathering, analyzing, and designing requirements into solutionsParticipating in customer meetings and guiding through advanced solutions can be achieved in scoped application.Experience in Creating and moving updates sets to different ServiceNow instances. Worked on UI customizations for forms, lists and UI actions.Configured Applications using ServiceNow tool used in ITIL Management, Strong understanding of ITIL V3.Experience in managing data with tables, the CMDB, Import sets and Update sets.Hands on development of Dashboards, widgets, indicators & breakdowns and partnering with ServiceNow Application Development teams as required.Worked on Service Catalog design and workflow design based on the approval and fulfillment process.Conducted the full SDLC lifecycle to implement ServiceNow Software and Hardware Asset Management and integrated it with an external discovery tool.Guiding and driving team to achieve development goals in the designed time frames.Developing complex workflows involved in automating the on-boarding process.Developing Record Producers and attaching workflows to generate tasks as a part of the on-boarding process.Responsible for the implementation of ServiceNow ITOM suite Asset, CMDB, Discovery, Event Management and Service Mapping.Involved in development of Servicecatalog which includes creating new catalog items, Order guides, designing workflows for SAM and HAM.Monitoring performances of SAM processes in Servicenow.Involved in Implementation, Customization and Maintenance of ITIL modules such as Incident, HAM, SAM,ServiceCatalog and CMDB.Used Software Asset Management (SAM) to systematically track, evaluate, and manages software licenses and software usage.Hands on experience in developing and maintaining the HRMS and HRSD modules and required workflows.Advise team of options, risks, and Business impact.

United States

Enhancing the Service-Now functionality by customized JavaScript code to support the new business needs.Writing Business Rules, Client scripts, UI Policies and UI Actions to customize the instance as per Business needs.Configuration of Email Notification and Alerts to notify users about specific activities in the system Created various workflows for Incident Management, Change Management, Request Management, service Requests.Design and implementing new functionality using Business Rules, UI Policies and Access Lists, UI Actions, Script Includes etc.Working on Active Directories to keep the Profile of the users updated and automatically managed.Experience with Business Rules, Script Includes, UI Actions, Scheduled Jobs - all scripted aspects of the ServiceNow system Experience with ServiceNow client and server-side Javascript and the ServiceNow APIsHands-on design, development and deployment experience with the Service-now platform.-Service now implementation experience in ITSM modules (Incident, Problem, Change, CMDB & Asset), GRC module, SecOps module, PPM, APM, custom integrations.Develops and improves user systems procedures and prepares systems documentation.Coordinates installation of ServiceNow upgrades and/or service packs. Develops and manages the preparation of systems, test criteria and control for upgrades, service packs, new functionality, enhancements or error correction.Investigate performance issues, learn troubleshooting tools, and use system logs to find issues.Creates Workflow activities and approvals. Implement new workflows that use a variety of activities to understand how records are generated from workflowsPerforms migration activities Dev to QA, QA to Prod.

Phoenix, Arizona, United States

Worked on ServiceNow versions – Jakarta, KingstonInvolved in creating reports, workflows, and data imports for Incident, Problem, Service Request, and Change ServiceNow modules.Created and Maintained foundation data - User Accounts, Approvers, Support Groups.Create new service catalog requests and items with variables.Developed UI Appearance for Service Catalog Requests.Create, monitor, modify, and publish service catalog workflows with approvals.Designing, configuring and customizing new applications and modules and assisting in troubleshooting Patch/ Release Management issues. Build reports, gauges and home pages. Create and use update sets to move customizations between systems.Search, populate, and customize the knowledge base.Writing Business Rules, Client scripts, UI Policies and UI Actions to customize the instance as per Business needs.Configuration of Email Notification and Alerts to notify users about specific activities in the system Used Web Services to interact from ServiceNow to External applications. Performed Data migration of CI Attributes for CMDB using import sets. Management, CMDB and Asset Management.Use business analysis skills to directly interface with customers to design and build applications that meet business goals and objectives. Customized UI Appearance for Problem and Change Management Application, which is simple, intuitive and easy to use.Setting up Change Management along with Advanced Risk Assessment Calculator (on a script include level). Configuration of Email Notification and Alerts to notify users about specific activities in the system such as updates to Change and Problem requests.Responsible for access control, security, minor enhancements such as form or workflow editing and UAT/Regression testing of any development.Have done enhancements in Workflow Modification, Form View, Security Contextual, UI Action, etc.

Boca Raton, Florida, United States

As per the best practices of Service Now, developed and configured Business Rules, Script Includes, UI Policies, Catalog Client Scripts and Client Scripts, Scheduled Jobs.Managing all the activities like Instance cloning, patch upgrade and Post fix implementation after clone.Created all JavaScript logic (validation, animations, transitions, template, date picking)Experience in Service Portal.Interaction directly with functional/process owners over phone or WebEx to understand the business processes and new requirements.Experience Collaboration effectively with other ServiceNow administrators to develop solutions and handle general updates and configuration changes/requests.Configuring Integration Web Services with Third Party application by using SOAP Web service.Experience in gathering requirements and analysis of Incident Management and change Management.Created AngularJS Services to contact backend Web API to fetch needed data.Experience in writing shell scripts, integrating database code, testing and debugging, and contributing to code bases using PERL.Experience in software installation with On-Premises Software. Experience in Maintenance and Improving Visibility Experience in data Normalization.Experience in Testing and Implementation of the blocks of code.Enhancing the Service-Now functionality by customized JavaScript code to support the new business needs.Involved in upgrading to the latest version of ServiceNow and helped in fixing the bugs.Gathered requirements for SLA and configured in ServiceNow.Worked on User Management to add, update and deactivate users in ServiceNow.Enhancing the Service-Now functionality by customized JavaScript code to support the new business needs.Creating technical specification documentation after all the work has been done.Root Cause Analysis for the incidents and interruptions in process flow and applying fix for the same within the SLA duration.

Union, New Jersey, United States

Created Custom Forms, Workflows, Alerts and Menu to meet the ITIL needs of the Client. Also mapped and migrated all custom workflow, forms, tables and data to new System and also helped with deployment of all Incident, Change, Asset, problem, known error and SLM processes for the customer support centre, network and system support teams. Working with the client and functional requirements within ServiceNow.Development of service catalog which includes creating new catalog items, designing workflow and execution plans.Created various workflows for Incident Management, Change Management, Request Management, service Requests.Design and implementing new functionality using Business Rules, UI Policies and Access Lists, UI Actions, Script Includes etc.Added guidelines on updating incident records by each involved group with progress and resolution details. Coordinated service Catalog options, including two steps check out, cart controls, and variables.Worked on User Management to add, update and deactivate users in ServiceNow.Involved in performance tuning of the ServiceNow and worked on System Diagnosis.Migrated the data from internal ServiceNow tools using import sets into the Portal. Created user manuals for all the users on using Info View and exporting reports to various formats.Used data Sources for setting up the configuration database in ServiceNow. Following up with clients, interacting with end users on process requests, user training etc. Creating technical specification documentation after all the work has been done.

India

Created Custom Forms, Workflows, Alerts and Menu to meet the ITIL needs of the Client. Also mapped and migrated all custom workflow, forms, tables and data to new System and also helped with deployment of all Incident, Change, Asset, problem, known error and SLM processes for the customer support centre, network and system support teams. Working with the client and functional requirements within ServiceNow.Development of service catalog which includes creating new catalog items, designing workflow and execution plans.Created various workflows for Incident Management, Change Management, Request Management, service Requests.Design and implementing new functionality using Business Rules, UI Policies and Access Lists, UI Actions, Script Includes etc.Added guidelines on updating incident records by each involved group with progress and resolution details. Coordinated service Catalog options, including two steps check out, cart controls, and variables.Worked on User Management to add, update and deactivate users in ServiceNow.Involved in performance tuning of the ServiceNow and worked on System Diagnosis.Involved in upgrading to the latest version of ServiceNow and helped in fixing the bugs.Gathered requirements for SLA and configured in ServiceNow.Worked on User Management to add, update and deactivate users in ServiceNow.Enhancing the Service-Now functionality by customized JavaScript code to support the new business needs.Creating technical specification documentation after all the work has been done.Root Cause Analysis for the incidents and interruptions in process flow and applying fix for the same within the SLA duration.