As a Community Engagement Specialist I'll identify and utilize tools designed to improve the relationship between provider and audience. I've also collaborated closely with cross-functional teams. I have also analyze data to determine which audience engagement techniques are succeeding and which ones need to be revamped to pass along to leads/management.- Creativity in developing programs and methods for engaging an audience toward the success of a goal- Relationship-building skills with business leaders, the community, and the target audience of employees, clients, or others- Organizing, including the ability to manage multiple projects/tasks simultaneously.- Empathy, using skills that allow me as a Community Engagement Specialist to determine what is most important to their target audience, and then working to deliver on an organizational promise.- Engaging, having a natural like of people, a knack for leading, and sales skills that help engage others in goals.- Worked on multiple social media platforms, such as Instagram, Facebook, Twitter, YouTube.

Was responsible for all lines of communication across all social media platforms, review sites, community platforms globally. Some of the platforms I was responsible for were Instagram, Twitter, Facebook, YouTube, TikTok, Pinterest, Reddit, discord, Twitch, Amazon reviews, iOS/Android reviews, Google reviews, BazaarVoice, Zendesk, Gorgias. - Helped increase all social media following by over 50% - 65% across all platforms.- Assisted with Marketing Campaigns throughout the year.- Maintained a strong relationship with customers/followers across all platforms.- Solved challenging/complex issues with customers- Worked closely with different teams across the company, such as R&D, PR, Marketing, Sales, Logistics, as well as upper management. - Helped the PR team with finding potential influencers as well as assisting with any questions/issues they may have.- Maintained a strong brand image across all platforms globally.- Answered direct messages, posts, community posts. - Assisted with multiple projects at once, as well as worked closely with the CX team. - Created the official discord server from scratch while maintaining the brand image. - Escalated concerns/issues to key stakeholders across the organization in a timely manner.As well as other tasks.

Google Assistant Store Lead in planning and implementing strategies to attract customers, coordinate daily customer service operations, achieve sales targets and take the customer experience to the next level. - Tracked the progress of weekly, monthly, quarterly and annual objectives- Monitored and maintained store inventory- Relationship building with vendors, retail stores and customers- Evaluated employee performance and identify hiring and training needs- Supervised and motivated staff to perform their best- Coached and supported new and existing Sales Associates- Monitored retail operating costs, budgets and resources- Suggested sales training programs and techniques - Communicated with clients and evaluated their needs/wants- Analyzed consumer behavior and adjusted product positioning to fit customer needs- Handled complaints from customers and took action- Researched emerging products/services and used information to update the store’s merchandise- Created reports, analyzed and interpret retail data, like revenues, expenses, and competition- Conducted regular audits to ensure the store is functional and presentable- Made sure all employees adhere to the company’s policies and guidelines- Acted as a store’s representative and set an example for my staff

• Consumer interaction to generate public interest for products demonstration then directed customers towards promotional incentives to satisfy client objectives using key messaging• Enhancing customer engagement and interaction with the brand through various marketing tactics (social media, sampling, distribution of prizes) to create a positive brand experience• Act-in team lead roles involving end of the day reporting, event set-up and coordinator support• Support various high-profile PR events.

Brand endorsing for clients such as Google, Samsung, Canadian Broadcasting Corporation (CBC), Microsoft, Rogers, etc., generating positive brand experience for the consumer• Consumer interaction to generate public interest for products demonstration then directed customers towards promotional incentives to satisfy client objectives using key messaging• Enhancing customer engagement and interaction with the brand through various marketing tactics (social media, sampling, distribution of prizes) to create a positive brand experience• Act-in team lead roles involving, End of the day reporting, event set-up, and coordinator support• Support various high-profile PR events such as the Samsung Experience Store (Toronto) Grand Opening, Samsung Galaxy Studio Tour, Samsung Galaxy Tour, Rogers Centre Court Demo Team, and Rogers VR Blitz Experience Team• Create End of the day reporting documents via Google survey, Natural Insights and Microsoft applications

Assisted with multiple Microsoft events throughout the year ranging from Microsoft Immersion workshops, Microsoft Visual Training Days, Microsoft Azure, Microsoft Ignite, Microsoft Envision, Microsoft Build as well as hackathons at their Canadian headquarters. - Responsible for on the floor/back and operations.- Checking in/out guests and making sure things are running smoothly.

Exclusive Product Launch Event in Toronto for Blackberry's device "Motion"

• Worked with Volkswagen (VW), Paramount Pictures • NIKE CANADA INC. Crown League Games •Assisted back of house and front of the house teams with the execution of the NIKE Crown League Games event, worked with the production.

Represented: Disney (Star Wars), LG, Lenovo, Air Miles, LCBO, LGVisiting and educating retailers, distributors, and vendors on the products’ particularities, distributing samples when necessary.Reporting and tracking customers’ interactions, sales volume, and other effects that resulted from the applied strategy.Monitoring inventory levels to cover the demand.

- Represented "Salesforce" world tour in Toronto, ON - Interactions with consumers and clients - Educating consumers to understand the product/service that is being offered

• Represent Rogers Cup, Henkel, Cadillac Fairview ,Leafs playoffs and the Toronto Raptors playoffs, Molson Canadian, MLSE (Raptors), Häagen-Dazs and CBC (Canadian Broadcasting Corporation), BMO (Bank of Montreal) Nutella.• Worked in a positive light and by doing so help to increase brand awareness and sales.• Worked to keep the lines for Standing Room guests and VIP seating orderly and answer any questions guests might have about the registration process or the event.•Air Canada Centre- 100th anniversary of the Toronto maple leafs

Represented LG, Sales assistants to help customers choose between the company’s array of goods and services, process payments and maintain a high level of customer service.

Represented FCA (Chrysler) and Sesame Street Live• Enhancing client engagement and communication with the brand through different marketing strategies to make a positive brand experience.• Team lead. Create end of the day reporting, check in and out staff, keeping track of the numbers of demonstrations and interactions also any feedback from the customers (positive or negative) with Pictures and videos.

*Represent Hyundai*Interactions with consumers and clients*Educating consumers to understand the product/service that is being promoted given out*Teamwork with other reps and management*Promoting sales to customers for known brands

• PlayStation Canada. PSVR (PlayStation virtual reality) at Fan Expo and at EB Games.• Consumer interaction to generate public interest for products demonstration, Enhancing customer engagement and interaction with the brand through various marketing tactics (social media, sampling, distribution of prizes) to create a positive brand experience.• Create end of the day reporting, check in and out staff, keeping track of the numbers of demonstrations and interactions also any feedback from the customers (positive or negative) with Pictures and videos.• Setup and tear downs at various EB Games locations across the GTA (Greater Toronto Area)

• Scotiabank NHL Centennial Classic, Honda Indy, NHL• Responsible for checking in and out staff of (40+) Scotiabank representatives/brand ambassadors, supervision of staff and staff performance, alleviating staff for breaks, communicating any key messaging. Photos and reporting, and problem solving. • The World Cup Of Hockey (Fan Village), NHL / Scotiabank • Enhancing client engagement and communication with the brand through different marketing strategies to make a positive brand experience.• Directed customers towards promotional incentives to satisfy client objectives using key messaging.

*Face-to-face method of marketing *Establish relationships with customers (on premise); Develop leads and rapport to generate business*Advise /provide recommendations

Representing "McCafe" the brand positively in a multitude of settings

• NA LCS Summer Finals - (North America League of Legends Champion Series Summer Finals) at the Air Canada Center & Metro Toronto Convention Center - League Community Expo - featuring The Riftwalk (League of Legends Champion Series Summer Finals)• Photo ops, Line Management, Crowd control and Distributing premiums

• Brand endorsing for PayPal.• Generating positive brand experience for the consumer.• directed customers towards promotional incentives to satisfy client objectives using key messaging.• Enhancing customer engagement and interaction with the brand through various marketing tactics to create a positive brand experience at Canada’s wonderland.