Khalid Almoulani Email & Phone Number

Bahrain

Bahrain

Bahrain

• Provide consultation for customers.• Process packages installation.• Prepare contracts documents.• Handling customers complains.• Support in all branch operations.

• Proofread, and revised corporate communications activities.• Developed marketing communications strategies.• Prepared and distributed press releases.• Prepared newsletter for e-mail Marketing• Executed social media campaigns.• Organized and attended events.• Monitored marketing performance on all media channels. • Handled company website.

In Silah Gulf I have managed to understand the fundamentals of customer service in practice and develop my problem solving skills. Representing the E-Government Authority in Bahrain I was responsible to, response to customers’ inquiries regarding Bahrain.bh portal by using the telephone and live support, escalate the customers’ cases through Tawasul (The National Suggestions and Complain system) to the responsible government entity, and Input all the cases that been created by my colleagues in the system.

Manama

At the MOF, I had the opportunity to learn from several departments in the organization. It included understanding the statistics related to development of Bahrain, and how policies and regulations can influence the country's economy.In addition, I also participated in conducting a research about the several sectors in the Kingdom in regards to the challenges and opportunities that faced Bahrain in 2012.

A'Ali Branch, Exhibition Road Branch, Card Centre

At the NBB, I worked in a rotation at two branches: Exhibition Road branch and A’ali branch. I also worked in the Card Centre at the Headoffice. In the retail branches I gained an overview of various activities from taking deposits by the teller and opening bank accounts by the customer service representative to authorizing loans by the branch managers. On the other hand, my experience at the Card Centre made familiar with how they manage cards for customers whether it is debt or credit card new or stolen, and how the card centre is essential when interacting with merchants by providing them with card machines and services.

East Riffa, Bukuwara

Working within the retail banking sector at Shamil Bank, I gained experience of Islamic banking, including the concepts of Mudaraba and Murabaha. Particular duties included mandate filling, reconciliation and the distribution of new credit cards that the Bank launched during my period.

Master Of Arts (Ma), Marketing

Modules Studied: Strategy & Information Management, Commerce & Information Technology, Marketing Research, Accounting & Finance Consumer.

Bachelor Of Science (Bsc), Banking And Finance

Modules studied: Mathematics, Business English, Elements of Banking, Economics, Banking Law, Principles Of Marketing, Study Skills.