Staff Incident Manager - Program Manager
Current
Dec 2023 - Present
AeroLeads people directory · profile
Khalid Darwish Email & Phone Number
Engineering Escalation/Program Manager
at
Broadcom
2 work emails found
@hp.com
11 phones found area 408, 650, and 619
LinkedIn matched
✓ Verified July 2026
4 data sources
Profile completeness 100%
Current company
Role
Engineering Escalation/Program Manager
Location
San Jose, California, United States
Who is Khalid Darwish? Overview
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Quick answer
Khalid Darwish is listed as Engineering Escalation/Program Manager at Broadcom, based in San Jose, California, United States. AeroLeads shows a work email signal at hp.com, phone signal with area code 408, 650, 619, and a matched LinkedIn profile for Khalid Darwish.
Khalid Darwish previously worked as Staff Incident Manager - Program Manager at Broadcom and Staff Engineering Incident and Escalation Manager at Vmware. Khalid Darwish holds Master Of Business Administration (M.B.A.), Mis/Ecommerce from Santa Clara University.
Company email context
Email format at Broadcom
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{first}_{last}@hp.com
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AeroLeads found 2 current-domain work email signals for Khalid Darwish. Compare company email patterns before reaching out.
Profile bio
About Khalid Darwish
IT professional with proven leadership and extensive experience in Escalation Management, in a global Fortune 50 company, with demonstrated success in Project Management and IT infrastructure delivery management. My passion is to lead high-performing collaborative teams to solve customer problems. Regarded by customers as an advocate for their business needs and ensuring that these needs are accurately and easily communicated to IT in order to design and deliver solutions that closely aligns with the business strategy.• Led technical support teams collaborating on delivering infrastructure IT migration projects in an effort to consolidate 85 data centers, resulting in 60% reduction in data center cost.• Led global IT escalations spanning a base of more than 1500 applications and sites.• Successfully coordinated the installation of DC infrastructure environments supporting more than 15 mission critical enterprise applications.• Introduced and managed a new IT service resulting in increased productivity and over $500K in savingskhalid_darwish@yahoo.com
Listed skills include Itil, It Service Management, Cross Functional Team Leadership, Data Center, and 20 others.
Current workplace
Khalid Darwish's current company
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6 roles · 27 years
Khalid Darwish work experience
A career timeline built from the work history available for this profile.
Staff Engineering Incident And Escalation Manager
Manage VMware Mission Critical Customer Escalations to ensure customer satisfaction by delivering timely engineering solutions and mitigating business impacting problemsWork closely with customers, front-line support organization, sustaining and core engineering to create custom solutions and software fixes to various VMware on-prem and cloud products. Keep VMware Executive Management abreast of critical customer issues via regular executive communications. Conduct internal Post Mortems with actionable plans to increase awareness of common issues, improve product and service quality and engage in a proactive effort to mitigate potential customer issues.
Oct 2014 - Dec 2023
Senior It Escalation Manager
Led a cross-functional technical team in managing critical business-impacting Incidents, including downtime, poor performance, and data availability, with a goal of quick restoration of business continuity and obtaining total customer satisfaction.
2009 - May 2014
Mission Critical Infrastructure Support Manager
• Managed IT projects for the business, deploying infrastructure for multiple complex Mission Critical environments in high-availability data centers, leveraging processes and facilitating effective communications to team members and stakeholders, and coordinating tasks among various IT resources in order to ensure business satisfaction and SLA compliance. • Delivered infrastructure environments in large data centers, working with teams in Engineering, Platform, Dbase, Middleware, Security, Network and Storage, while ensuring on-time delivery for projects and successful customer sign-offs of final outcome:
2007 - 2009
~2 yrs
Account Delivery Manager
Delivered all IT infrastructure services cost-effectively, and measured performance against SLAs. Identified gaps and formulated corrective action plans while acting as a Change Manager communicating and approving production changes per ITIL standard processes. Led problem management and root-cause analysis for critical incidents. Fully engaged with the business/customer as a trusted advisor and advocate with deep understanding of business needs and priorities, to ensure IT alignment with business strategy and achieve best-in-class customer satisfaction.
2003 - 2007
~4 yrs
It Service Manager
Introduced and managed the total lifecycle a new customer-focused IT service, ensuring user adoption and growth with continuous quality improvement resulting in 37% increase in usage with 90% user satisfaction.Managed the installation, configuration, and user training for HP’s Voice Mail Systems at 22 WW sites, greatly increasing employee productivity and communications
2000 - 2003
~3 yrs
3 education records
Khalid Darwish education
Master Of Business Administration (M.B.A.), Mis/Ecommerce
Santa Clara University
Master'S Degree, Industrial And Systems Engineering
San José State University
Bachelor'S Degree, Math/Computer Science
Santa Clara University
FAQ
Frequently asked questions about Khalid Darwish
Quick answers generated from the profile data available on this page.
What company does Khalid Darwish work for?
Khalid Darwish works for Broadcom.
What is Khalid Darwish's role at Broadcom?
Khalid Darwish is listed as Engineering Escalation/Program Manager at Broadcom.
What is Khalid Darwish's email address?
AeroLeads has found 2 work email signals at @hp.com for Khalid Darwish at Broadcom.
What is Khalid Darwish's phone number?
AeroLeads has found 11 phone signal(s) with area code 408, 650, 619 for Khalid Darwish at Broadcom.
Where is Khalid Darwish based?
Khalid Darwish is based in San Jose, California, United States while working with Broadcom.
What companies has Khalid Darwish worked for?
Khalid Darwish has worked for Broadcom, Vmware, and Hewlett-Packard.
How can I contact Khalid Darwish?
You can use AeroLeads to view verified contact signals for Khalid Darwish at Broadcom, including work email, phone, and LinkedIn data when available.
What schools did Khalid Darwish attend?
Khalid Darwish holds Master Of Business Administration (M.B.A.), Mis/Ecommerce from Santa Clara University.
What skills is Khalid Darwish known for?
Khalid Darwish is listed with skills including Itil, It Service Management, Cross Functional Team Leadership, Data Center, It Operations, Management, It Management, and Service Delivery.
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