Steer/assess end-to-end technology operations in line with defined goals, formulating and executing robust IT policies and systems to facilitate strategic implementation as per the board of directors’ requirements. Develop insights into key technology needs, deliver guidance to technical staff, and analyse technological equipment usage by evaluating business requirements, resulting in improved efficiency and functionality. Champion various operations, such as determining the need for upgrades, IT budget administration, expenditure reporting, and fulfilment of all regulatory, legal, audit, and other standards.• Provided leadership direction to a team of technical experts.• Secured mutually beneficial and profitable deal outcomes by leading contract negotiations with vendors.• Oversaw and optimised the effectiveness of corporate control measures by managing the information technology budget whilst ensuring optimum technology systems and technical staff performance within IT budget constraints.

Owned control over routine operations, encompassing server hardware, software, and operating systems. Directed all technology installations, upgrades, and maintenance as well as executed system troubleshooting procedures to ensure smooth flow of operations. Devised and introduced effective disaster recovery plans and backup procedures through analysis of technology risks, whilst aligning all IT activities with applicable laws, codes, and regulations. Contributed to achieving competitive advantage by keeping abreast with technological advances and industry best practices. Mentored and coached IT staff via recruitment and training, communication of job expectations, and performance management.• Developed and spearheaded several information technology projects in accordance with organisational objectives.• Maneuvered cloud telephone and leased line migration from in-house system to cloud Vodafone OneNet solution.• Implemented and launched new ERP and EDI system, including Sage 200 accounts system with integration of SapManv12 (bespoke manufacturing ERP system).• Drove initiation of visitor management system and ensured compliance of business processes with GDPR guidelines.• Maximised efficiency of overall networking operations via upgrade of legacy Cisco switches, firewall, and wireless access point to Ubiquiti solution.• Planned and launched training platform using Microsoft Mixed Reality (HoloLens) solution.

Uncovered and met all ERP needs through consultation, business process analysis, and observations, whilst enhancing skills via ERP end user training and technical assistance on Sage X3 across setup, installation, common tools, crystal, and SEI capacities. Built, configured, and implemented multiple customised ERP solutions, patches, and service packs into customers’ Sage 1000, Sage X3, Sage SEI, and paperless systems.• Elevated technology performance via ERP solution deployment, seamless system integration, ERP process documentation, deployment progress update execution, diagnostic tests co-ordination, and issue resolution.

Key Responsibilities:• Supported partners and end-users with their Transform and Microsoft AX Dynamics projects, identified potential problems and implemented appropriate technical solutions, guided and offered technical expertise.• Prepared detailed reports of daily activities and project status, identified the root cause of problems and informed key stakeholders, resolved all technical issues and escalated unresolved issues.• Assisted the Engineering Team during planning, design, development, installation, maintenance, and troubleshooting processes, coordinated with other Engineers to ensure projects were completed within scope.Key Achievements:• Spearheaded the successful delivery of a new ESXi server project, which hosted 120 test servers for support users.

Key Responsibilities:• Provided technical support for SunSystems users and resellers; which involved installations, upgrades, troubleshooting problems and reporting defects to the Development Team.• Responded to technical support tickets, determined the nature of technical issues, completed IT support logs, delivered minor technical and operational training, provided users and resellers with resolution choices.

Key Responsibilities:• Assisted business partners and customers with the resolution of their Line 500 and Sage 1000 software problems, tested suspected defects and provided full details to the Development Team for correction; subsequently tested any fixes.• Involved in customer site visits and meetings, as well as improvements to the working practices of the Support Department.

During weekends and holidays, I worked as a Sales Demonstrator for a marketing agency across multiple high profile technology based companies such as Samsung, Toshiba and Packard Bell, representing them to business customers. Duties included demonstrating products to customers, boosting sales and training in-store staff and providing detailed feedback reports back to the client on a daily basis. I met and exceeded my sales targets while also generating repeat business with the agency due to the success of the previous campaigns that I had worked on.

Key Responsibilities:• Functioned within the company’s High Availability Technical Support (HATS) Team to manage their servers across the globe, as part of BSc Computer Science sandwich degree.

I started off as an Office Assistant, but as time went by and I proved my capabilities, I was promoted to a more technical role. I identified problems within their internal computer system and I was chosen to concentrate on finding solutions to make the system operate more efficiently. I also carried out day to day maintenance tasks on the system.

I worked as a Ramp Agent for Servisair's ground handling services at London Heathrow Airport, operating on behalf of many airlines. I was responsible for the transportation of baggage and cargo between terminal buildings and aircraft and loading and unloading aircraft within specified turnaround times. I had to drive vehicles and operate mechanical ground-handling equipment. This position required a multitude of skills.