It Service Desk Analyst
CurrentProvide technical support to internal users, resolving issues with Microsoft Outlook, various software applications,printers, and scanners.Assist with Multi-Factor Authentication (MFA) for secure access to Microsoft Teams and Outlook mobile.Troubleshoot connectivity issues with Zscaler and GlobalProtect VPNs.Utilize ConfigMgr Remote Control (CMRC) for efficient remote assistance.Manage incidents using BMC Remedy and communicate with users via Avaya for timely support.