Khalid M. Nurain, Bsc. Eng., Ms Cs, Mba, Pmp, Itil Email & Phone Number

Elkhart, Indiana, United States

• Establishing and operating the Project Management Office (PMO) to oversee the delivery of infrastructure, IT, and sustainability projects and programs.• Coaching and mentoring project managers on effectively managing and delivering projects.• Ensuring that projects and programs align with the company’s strategic objectives.• Coordinating with other departments to optimize resource utilization and benefit realization.• Overseeing project execution, including pre-project development, execution, and close-out, while ensuring alignment with organizational goals.• Collaborating with subject matter experts to develop business cases and tightly defined project scopes.• Providing strategic governance for projects by establishing standards, processes, and tools for effective project delivery.• Developing methodologies to set productivity and quality targets, monitoring major milestones, and assessing project results.• Responding to escalated project issues and coordinating solutions with project managers and consultants to ensure timely delivery.• Monitoring and analyzing project metrics to identify weaknesses and proposing operational improvements and cost-saving measures.• Providing strategic leadership in project implementation, ensuring alignment with ITRCC’s strategic objectives and core values.• Overseeing project definitions, stakeholder identification, milestone tracking, and comprehensive project closeout processes, including lessons learned and documentation.• Guiding project managers by setting clear expectations, assigning roles, and providing tools for real-time monitoring and reporting.• Ensuring project deliverables meet specified results and quality standards, while leading regular updates to clients, stakeholders, and executive leadership.• Identifying and mitigating project risks using detailed risk registers to avoid delays and cost overruns.• Ensuring compliance with all internal and external regulations.

Bloomington, Illinois, United States

I offer my expertise to assist organizations in successfully executing their modernization and transformation initiatives through the following roles:• Project and Program Management Consultant• [Agile, Lean, Digital] Transformation Consultant• Business Process Reengineering Consultant• Technology Modernization Consultant • IT and Non-IT PMO Consultant• IT Service Management (ITSM) Consultant• Organizational Change Management (OCM) ConsultantI can work remotely, on-site, or in a hybrid mode.

Khartoum, Sudan

I spearheaded an all-encompassing organizational change initiative designed to tackle the challenges faced by one of the subsidiaries within the Dal Group. This initiative included the following activities:o Identifying and analyzing stakeholders and creating and endorsing problem statement.o Evaluating the current state of the company.o Envisaging the desired future state.o Facilitating and overseeing strategic planning sessions, as well as formulating the company's business strategy.o Performing Gap Analysis and Change Impact Assessment as well as developing OCM Roadmapo Creating a meticulously balanced and prioritized portfolio of change initiatives based on Gap Analysis findings and the OCM Roadmap, incorporating Strategic Portfolio Management (SPM) best practices. This entailed establishing Key Performance Indicators (KPIs) and their associated targets.o Conducting Change Readiness Assessment.o Strategically conceptualizing and effectively communicating the rationale for change across all levels of the company to garner widespread support.o Developing the Organizational Change Management (OCM) plan and seamlessly integrating it with the master program plan.o Conducting training and coaching sessions.

Khartoum, Khartoum State, Sudan

o Restructured the company's organizational structure, transitioning from a functional structure to a strong matrix.o Introduced a Business Development Department, a Project Management Office (PMO) into the company's organizational structure.o Developed Interdepartmental Protocols to enhance and streamline communication and coordination between various departments.o Streamlined critical business processes, including the customer engagement process, design process, and procurement process.o Conducted Quarterly Business Reviews (QBRs) to closely monitor progress and make necessary adjustmentso Collaborated with the Division IT team to strategize and implement an ERP System for the company.

Khartoum, Khartoum State, Sudan

o Established a Project Management Office (PMO) from inception, involving the development of essential methodologies, processes, procedures, roles, governance structures, recruitment strategies, staff coaching, and the initiation of selected pilot projects.o Assumed the role of PMO Manager, overseeing the day-to-day operations to maintain the implemented changes.o Developed the Document Management System and Knowledge Management System.o Formulated the reporting system for the PMO.

Khartoum, Khartoum State, Sudan

• Established an Agile PMO for a telecommunication company from the ground up to improve its project governance and delivery efficiency of IT Infrastructure projects. Also, coached the PMO staff on Agile methodologies (Scrum, Kanban), resulted in enhanced efficiency and productivity.• Spearheaded the formulation and implementation of bold digital strategy for Patient Helping Fund (PHF)- A Kuwaiti/Sudanese NGO- to increase awareness about Family Planning and Reproductive Health. Also, guided the sourcing process for acquiring technical expertise as well as managing the chosen vendor. As a result, the NGO Digital Maturity Index (DMI) has risen by 10% and the number of beneficiaries was increased by 10,000.• Transformed software development practice for Omeco Solutions Company Ltd. by introducing agile methodologies into its software development practice. The shift from waterfall to agile reduced average project delivery time by 25% and increased company’s profitability by 15%.• Streamlined the business processes of Kuwaiti Specialized Hospital, resulted in a 50% reduction in Average Patient Wait Time and a 30% increase in patient satisfaction. Also, spearheaded the automation efforts by implementing Healthcare Management System based on Odoo ERP System.

Khartoum, Sudan

• Implemented IT systems to streamline SALI processes, including ERP, mobile apps, and document management systems.• Monitored the progress of SALI in alignment with the established strategy and operational plans.• Established and monitored Key Performance Indicators (KPIs) for SALI offices and operations.• Spearheaded the development and oversight of the SALI quality assurance system, encompassing processes, SOPs, standardization, and documentation.• Analyzed data received from SALI offices and submitted regular reports based on the findings.• Led the formulation of SALI Risk Plans and Performance measures, regularly updating the risk register and plans.• Directed the development, implementation, and operation of the NGOs Enterprise Management System (EMS).• Facilitated and provided training on ERP and IT systems.• Developed and maintained the SALI website and managed social media platforms.• Offered essential technical support and advice to SALI offices and partners.• Ensured the upkeep of SALI IT infrastructures.

Bloomington/Normal, Illinois Area

• Employed agile project management to transition client's financial Lotus Notes legacy applications to a custom homegrown Java platform. I adeptly modified Large Scale Scrum (LeSS) Framework to lead and manage multiple scrum teams to successfully deliver the program.• Delivered three projects to migrate critical business applications to IBM WebSphere Application Server using a hybrid project management approach, achieving timely, under-budget completion with no production disruption.• Successfully conducted the yearly evaluation of the Payment Card Industry and Data Security Standard (PCI DSS) Compliance Program, resulting in an Attestation of Compliance (AOC).• Transformed user experience by delivering a project to incorporate an acquired proprietary CX platform into client’s forms and customer-facing applications, resulting in a 20% increase in Customer Satisfaction Score.

San Antonio, Texas Area

• Spearheaded the development of a web-based application for South Texas Medical Center researchers, resulting in streamlining data collection activities.• Built a Java web-based application for a start-up to efficiently analyze customer feedback

San Antonio, Texas Area

• Worked with business stakeholders to establish and meet Service Level Agreements (SLAs)• Offered assistance in resolving outages, involving the examination of outage causes, assessing their impact on users, and implementing resolutions.• Ensured and sustained application availability, guaranteeing that applications operated according to defined Service Level Agreements.• Monitored applications in the production environment regularly, utilizing both manual and automated methods to oversee applications, servers, and more.• Orchestrated the investigation and restoration of service during outages in the production environment.• Organized and chaired conference calls and meetings to facilitate communication and collaboration for outages resolutions.• Let the effort of Incident, Change, Configuration, and Problem management using ITSM best practices and ITIL framework.

San Antonio, Texas Area

• Launched and strategized the Alert Optimization initiative, targeting the mitigation of software defects' impact on the production environment.• Oversaw, guided, assisted, and harmonized the efforts of the project team. • Formulated a comprehensive work breakdown structure, intricate project plans, and schedules, while actively monitoring and reporting on project metrics, issues, risks, and overall advancement.• Tracked project deliverables through the utilization of project management tools. Facilitated and chaired meetings and conference calls with project stakeholders.

Mba, Business Administration

Ms, Computer Science

Bsc., Civil Engineering