• Provide comprehensive support to the Operations Manager and Senior Officer, ensuring smooth and efficient operational workflows and prepare accurate student transcripts, ensuring all records are up-to-date and compliant with regulatory standards • Compile, analyze, and submit detailed reports to the Vocational Operations Manager on student progression, addressing any issues related to students, scheduling, and grades• Coordinate and monitor daily operations to ensure all activities align with organizational goals and requirements• Meet and exceed set Key Performance Indicators (KPIs) to ensure operational excellence and continuous improvement• Collaborate with various departments to streamline processes and improve overall service delivery and requirements

Invigilator and Assessment Assistant• Work with the College Head of Curriculum, the Head of Assessment, Faculty Heads and Faculty Members to promote excellence in the conduct of examinations and assessments throughout the college• Responsible for adopting quality control within the internal assessments for more than 5000 trainees• Created and implemented new ideas for the vocational assessments with ARX, which resulted in a 25% decrease of appeals from dissatisfied trainees; overall satisfaction increased• Created and organized several operational items for the department. Naming one as the Mal Practice and Compliance process

• Established an application platform designed to bridge connectivity between tourism and entertainment service providers and end-users• Developed and launched the platform to facilitate seamless interaction and engagement between service providers and beneficiaries• Managed all aspects of the startup, including business development, strategic planning, and operational execution• Conducted market research to identify user needs and preferences, informing the development of the platform

• Monitoring cash transactions within the bank in order to ascertain bank account balances, prepare internal reports, and identifying unusual transactions for further investigations• Responsible for monitoring, evaluating, budgeting, and reporting cash flows during different time periods• Responsible for product development and pricing different client solutions• Supervising tellers and ensuring adherence of transactions to bank's policy and procedures• Obtaining one of the top 15 employees at the level of the bank’s employees in the retail banking services.• Obtaining one of the top 10 employees in managing branch operations.• Discovered multiple forgery and falsification of bank transactions; cooperated with bank officials and relevant authorities to eliminate these practices and maintain the security and confidentiality of data

• Processing client transactions, providing customer services, settling cash balances, and managing branch ATMs while ensuring all activities adhere to the bank's policies and procedures

• Managing, monitoring, and reporting of LCs provided to bank's corporate clients

• Assist in organizing, planning, and implementing the bank's payroll solutions strategy • Supervised sales representatives and ensuring they receive proper training and development support