Khalid Rasul Email & Phone Number

- Reported clients FATCA status/reportable by creating non-financial updates (NFU) to fund companies on Fundserv-Created weekly reports/dashboards tracking performance, number of transactions processed, and error rates resulting in an increase in SLA rates-Identified and managed customer account documents and sent them to the appropriate team that would.

-Business Analysis (design, consultation, testing and delivery) of change request, data changes, user stories, bugs in business systems, ensuring design is supported by process maps, testing cases and user guide updates-Developing tools and resources for activities related to assessing and monitoring funding projects-Monitoring and tracking the performance.

-Collaborated with other analysts to identify technical discrepancies in databases and compliance issues in audit procedures and policies-Working on multiple projects based on analyzing financial statements of taxpayers and small businesses for the purposes of performing and enhancing risk assessment for future audits-Primarily used SAS and SQL to edit and.

-Communicating with 10-15 customers daily providing high quality customer service on a daily basis improving customer retention and an increase in sale-Verifying merchandise is properly signed and priced using inventory management system decreasing the store shrink volume-Investigate and resolve customer complaints or issues to improve customer retention.

- Developed an innovative revenue forecasting model through the utilization of excel data tools which aided in tracking ROI for the firm- Utilized 5-, 10-, 20- and 200-day exponential moving averages along with Stochastic index (RSI) to determine precise entry/exit strategies-Extensive analysis on 50 trending companies in Nasdaq Composite Index and.

-Maintained high standards of customer service during high-volume, fast-paced operations by completing orders on time providing the best customer experience-Conducted currency and credit transactions ranging from 5-10 per minute quickly and accurately by using the point of sale system ensuring accuracy -Assisted with maintaining cleanliness in line with.