Customer Manager - Working within a team to provide sales and servicing of policies as efficiently as possible.Striving by putting members first and working to support and work with colleagues across the department.Department Servicing Team - Ensuring member promises are met, picking up, completing and furthering a range of servicing work allocated to be actioned in a designated way at a designated time.Claims Support Role - Whilst suspending my underwriting license for 2 weeks I joined our Home Claims team for 2 weeks. As FNOL due to a storm surge role, which was an opportunity to learn and adapt to a new system but a new service which id never done prior.Complaint Customer Manager -Working full time since January '24 as the department's go to Complaint Manager. Investigating complaints via call listening, liaising with our back office, head underwriting and accounts department, to decide on a fair and reasonable outcome to Level 1 complaints.Managing the workflow at Level 1 where we have 3 working days to resolve the matter.Subject Matter Expert - Hand picked by our business leader and put forward to gain the necessary knowledge and skill within Continue and Begin Coaching.Allowing me to be on site support to new colleagues out on the floor and within a supportive environment.

As a union activist I play a critical role in advocating for workers' rights and improving workplace conditions. This experience has allowed me to organise and lead union activities, such as meetings, strikes, and campaigns to raise awareness about labour issues. As a union activist, my role includes negotiating with employers on behalf of union members, aiming to secure better wages, benefits, and working conditions. Also I provide support and guidance to workers, helping them understand their rights and navigate workplace disputes. Effective communication, negotiation skills, and a deep understanding of labour laws and policies are essential in my role. Overall, the experience of a union activist is centered on fostering solidarity among workers and driving positive change.

Expanding my footprint within the Security Industry Authority with the newly formed HLS, providing a range of services from:- Close Protection- Mobile Security Patrols- Festivals & Events- Door Supervisor AND MUCH MORE.HLS Ltd, looks after it's staff as good as their own clients and provides a network, where you can build a lifelong relationship within the company. Diversity, Integrity, Professionalism and Excellence is at the heart of HLS, raising standards throughout the SIA