Quality Assurance -GAP study and analysis between nuclear Quality Assurance Program CSA Z299.3-85 to CSA N299.3- 16 -Reviewed and combined CSA N299.3-16 and ISO 9001:2015 Quality Manuals, and procedures -Performed internal and external quality management system audits, against ISO 9001:2015 and nuclear Quality Assurance Program CSA N299.3-16 -Analyzed and re-designed critical processes -Managed the calibration process & records of 700+ measurement instruments -Reported of suppliers non-conformance events, and reported monthly suppliers' quality performance (defect rate) -Managed the cycle of Continuous Improvement Actions, evolving from quality-related issues, customer complaint, product failure, etc...Quality Control -Performed Incoming Inspection of pump components and supporting systems of the pump package (Castings, Motors, Seal Plans, coating thickness inspection, etc.) against Bill of Material and drawings -Performed in-process inspection of partially-built pumps (Critical Components; flange, impeller, shaft, castings, and the non-destructive examination completion, and any other customer-based requirements) -Performed final inspection of pump system (Pump + Seal/Heath exchange systems) against Bill of Material and as built drawingsHealth and Safety -Member of the Joint Health and Safety Committee (JHSC) -Performed monthly facility inspection (including checking of firefighting system, and critical equipment safety checks) -Investigated health and safety related incidents (near miss, first aid, health care related incidents, etc...) -Managed company profile in health and safety related supplier compliance platforms, such as AVETTA, ISNET World and ComplyWorks -Supported in supplier qualification audit and questionnaires

Achievements∗ Led two countries organizations to get certified for ISO 9001:2015∗ Led a Lean project by digitizing and controlling customers technical claims process for two countries, where data can be analyzed, and failure trends can be easily identified and acted on (600 claims/year). Analyzed past problem history and warranty data, to identify trends using appropriate statistical/quality tools and drive corrective and preventive actions and continuous improvement to mitigate future similar failures. In addition, reported the results on monthly basis to local and global Schneider Electric concerned teams. Managed ISO 9001:2015 Country Certification∗ Passed external IMS certification audit, including closure of NCR’s, and completed actions on observations.∗ Assured sufficient internal audit pool was maintained throughout the organization∗ Scheduled and implemented annual internal audit plan (54 audits, in 3 different cities)∗ Maintained records relating to internal and external quality audits Managed Major Customers Claims∗ Managed Major Customer Claims, which required good deep dive analysis skills, including identifying of Root Cause Analysis, implementing of Containment, Corrective and Preventive Actions, and ensuring efficient results (for Major Customers like ARAMCO, and projects of an average value of CAD$5 million) Reported monthly quality issues (product and customer) to Middle East and Africa quality vice president Promoted preventive and proactive culture, using quality newsletters, and in-house awareness sessions Managed Products Recall/Alerts from global Schneider Electric Manufacturing Plants∗ Received product related manufacturing defect alerts from Schneider Plants Globally, and acted on them with local and global teams and the customer, including safety related quality issues that required site attendance/product recall from the market/site

Achievements∗ Supported the establishment of the Health, Safety, Security and Environment department and management systems, along with a complete transformation and awareness in those areas on a country level.∗ Savings of more than 107 KCAD by retransforming the security team∗ Led annual decrease of Energy Consumption (Electricity) by 7% (18 KCAD)∗ Decreased absence rate of security team from 22% to 0% in the first 3 monthsManaged 35 individuals, responsible for securing 3 manufacturing plants, 11 warehouses and 6 accommodation buildings (holding 600+ employees) from all health, safety, security and environmental risks and hazards, which required transformation of people awareness, and implementation of efficient controls, followed by deep dive analysis of non-conformities, and implementation of corrective and preventive actions.

- Managed company’s Key Performance Indicators (KPI’s), which included collecting, reporting, analysis, and recommending and following up corrective actions.- ISO 9001 Quality Management System management: responsible for documents library, preparing internal audit plan, conducting internal audits, and participating in 3rd party certification audits.- Evaluated and re-evaluated suppliers through auditing their quality management system.- Managed complete cycle of customer satisfaction survey (~1000 surveys per year, and data base of 10,000 contacts): validated customer data base, monitored 3rd party survey agency, called back dissatisfied customers and attended their concerns, analyzed and reported customers verbatim to top management.- Responsible for product Request For Modification process, in terms of approvals, documentation, and implementation follow up and feedback.