Currently upgrading existing Billing system for a major Telecom Provider of Pakistan. Major achievements include Implementation, migration and operational support for CCBS application for telecom operators. Core experience in the area of CRM, Product & Services, Collection and Payments Management , Retailers & Dealers Management, Credit Control Management. Project Technical / Functional Lead of Credit Control Module.Major Responsibilities Include: • Participate in project scope definition, business workshop, project kick-off presentation • Examine the client business and define what the system should do in the area of expertise • Assist / Define on developing implementation plans • Advice the client on means to close requirements and application gaps and to provide information and knowledge about the system under implementation • Participate in customer training and knowledge transfer • Participate in system testing • Provide post implementation functional support • Participate in presales activities including demos, workshops, conferences and proposals • Ensure adherence to company internal processes regarding Quality and Knowledge

Managing overall Billing OperationsManaging Tasks and assigning duties to subordinatesOverall customer support for internal customers and providing solution for the problemsLead a team to implement different modules of billing systemRequirements Analysis and implementation for BSS Modules (CRM, Inventory, Products and Services, Credit and Collection, Payment)Liaison with different internal stake holders (commercial, finance, sales, engineering, customer care) in setting up Billing System as per their respective requirementsHelp PMO to maintain and monitor project progressCustomer & Subscriber Information Management in the Billing SystemAlso managing a team for Release Testing and Bug reportingResource training and developmentMaintaining high quality of workGenerating and approving requests for Upgrades in the SystemProviding Ad hoc ReportsAssist DGM IT in day to day operationsResponsible for error free execution of Bill Run scripts and verification thereafterAlso looking after the team to resolve trouble tickets (Complaint Management)Evaluation of new systems/vendors and their implementationHelp in identifying gaps to the vendor during implementation and reporting to senior managementGenerating Requirements for Vendor and Implementation of Rating Module Generating Requirements for Vendor and Implementation of Service Provisioning ModuleAchievements:Successfully implemented in-house developed CRM and Billing SystemSuccessful commercial launch of Wateen Telecom in 22 cities country wideComplete and accurate delivery of BSS modules as per business requirementsSuccessful migration from Highdeal IN to AdvOSS IN (IN Change out Project)Successful delivery and deployement of provisioning module from VendorMaintaining 99.99% OLA for ticket resolution

-- Customer & Subscriber Management -- Resource Inventory Management -- Parameters Management in Billing System-- Price Plan Management in Billing System-- Discount / Promotion Policies Implementation-- Numbering Levels -- Rate Groups-- Planning and Execution of Billing Cycles and Invoice Generation-- Internal / External Query Handling -- Switch and Billing Reconciliation-- Management of Account Receivable, Collection, Payment-- Managing Call Scenario Testing and other checks and Balances on usage levels to ensure accuracy in the Tariff Structure-- Customer, Resource Bulk Management. -- Provisioning Module Management-- Mediation Module Management-- Ensuring the delivery of Processed CDRs into the Billing System-- Rating and Re-rating of CDRs of Subscriber and Partner-- Managing Pre-processing and Rating Level Suspended CDRs -- Analysis based on Customers, Packages, Usage etc.-- Reporting of Traffic for Postpaid And Prepaid

System requirement study and reporting thereonAnalysis of system requirements and recommending a proposed solutionDiscussion with clients on suggested solutionsManaging the development of systems through a team of developers and designersImplementation of Solutions at customers siteTroubleshooting Networking ProblemsDesigning And Maintaining DatabasesProjects:Web / IntranetTesting Application for Sui Northern Gas Pipelines LimitedSouth Asian Free Media Association

• System requirement study and reporting thereon• Discussion with clients• Development of Web Sites • Implementation of Solutions at customers site• Troubleshooting Networking Problems